Job Description
Contact Centre Operator
- Parramatta, NSW/n /n The Opportunity/n /n Provide high-quality customer support and assistance across a range of government service enquiries. This role offers the opportunity to deliver exceptional customer experiences, resolve enquiries efficiently and support accessible service delivery through a customer-focused contact centre environment./n /n

What You'll Do
/n /n
• Deliver professional and customer-focused support across multiple communication channels./n /n
• Research, analyse and resolve customer enquiries or escalate matters through appropriate channels./n /n
• Maintain accurate customer records and update databases in line with service delivery processes./n /n
• Provide advice and assistance to help customers access products, services and information./n /n
• Record and manage customer complaints while ensuring timely and effective resolution./n /n
• Contribute to continuous improvement initiatives by identifying opportunities to enhance processes and service delivery./n /n What We're Looking For/n /n
• Customer service experience within a contact centre, administration, retail or similar environment./n /n
• Excellent written and verbal communication skills with strong customer service capabilities./n /n
• Ability to manage challenging customer interactions while maintaining professionalism and compliance requirements./n /n




• Strong attention to detail with the ability to complete high-volume administrative tasks accurately./n /n
• Intermediate computer skills, including proficiency with Microsoft Office, Outlook and Teams./n /n
• Ability to work rotating shift patterns, including weekends and public holidays, within a 6am–10pm roster./n /n Why Apply/n /n
• Join a customer-focused role supporting essential government services./n /n
• Build experience delivering high-quality service outcomes in a busy contact centre setting./n /n
• Develop your skills across customer support, systems, administration and problem solving./n /n
• Work in a role that values communication, accuracy and continuous improvement./n /n
• Opportunity to transition to a hybrid arrangement following successful completion of training./n /n
• Be part of a team focused on making services easier and more accessible for customers./n /n Role Details/n /n
•

Location:
Parramatta, Sydney, NSW./n /n
• Working arrangement: Onsite, with hybrid arrangement considered after training period./n /n
• Contract duration: 11/11/2026 – 24/03/2027./n /n
• Hours: 7 hours per day, 35 hours per week./n /n
• Roster: Rotating roster between 6am–10pm, Monday to Sunday, including public holidays./n /n
• Rate: $37.50 per hour plus super./n /n

How to Apply
/n /n If you are interested, please apply with your CV or contact Lucy Holmes at [email protected] or 0402 431 296.

📌 Contact Centre Operator (Sydney)
🏢 Corroboree Talent
📍 Sydney