The Company

Filigran, founded in October 2022, stands out in the cybertech ecosystem for its commitment to revolutionizing cyber threat management with a proactive approach. Its mission is to develop innovative open-source solutions designed to anticipate cyber threats, identify security gaps, and strengthen organizational security posture.

Filigran solutions are now trusted by over 6,000 public and private organizations worldwide.

The Role

We're looking for a Senior Customer Training Consultant to join our Customer Success team and strengthen our training delivery function.

In this role, you'll be a senior contributor to a shared standard within a growing team of Customer Training Consultants. You'll deliver training within complex customer engagements, contribute to the frameworks that scale our instructor-led programs, and bring deep expertise to a team that is collectively setting the standard for preparing threat analysts and administrators to use Filigran tools. You'll work directly with our Director of Content Management, alongside peer consultants and Content Managers, and in close partnership with Revenue and Product teams.

Your Responsibilities

Delivery (Primary)

Own and deliver ILT sessions (onsite and virtual) across the full customer base — from onboarding engagements to advanced technical workshops for complex accounts

Lead lab-based workshops using CloudShare or equivalent environments, ensuring hands-on, high-impact learning experiences

Represent Filigran at customer sites, executive briefings, and strategic onboarding engagements

Manage delivery logistics: scheduling, prep, post-session follow-up, and feedback loops

Program Architecture

Collaborate to shape the training delivery model — contributing to cadence,



format, packaging, and scalability decisions alongside peer consultants and the Director of Content Management

Build and maintain a library of advanced training content (agendas, slide decks, demo datasets, lab environments) for OpenCTI and OpenAEV

Develop learning paths and certification programs tailored to different user profiles, maturity levels, and regional contexts

Contribute to and uphold quality standards for training content and delivery across the team

Strategic Contribution

Provide input to the product roadmap by surfacing recurring learner gaps and platform friction points

Represent the training function in internal planning conversations and cross-functional initiatives

Partner with CS leadership to ensure training programs align with customer outcomes and success milestones

Mentorship & Standards

Bring senior-level perspective to content reviews — peer review of materials before publication

Support and develop Content Managers and junior consultants on instructional design, delivery technique, and technical depth

Document delivery processes, best practices, and tribal knowledge to build a scalable, transferable training function

Who You’ll Work With

Reporting to: Director of Content Management

Peer collaboration with: Customer Training Consultants, Content Managers

Cross-functional partners:



Revenue, Product, and Customer Success teams

Customer-facing: The full customer base — from onboarding through advanced enterprise engagements across cybersecurity, threat intel, SOC, and critical infrastructure teams

Environment: Fully remote, async-friendly — with regular onsite travel for ILT delivery

Profile We’re Looking For

Must-Have

Proven expertise in Cyber Threat Intelligence (CTI) as a discipline — you understand threat actor tracking, intelligence collection and analysis, and dissemination workflows; platform experience is secondary to domain fluency

Significant experience delivering technical training to practitioner-level audiences, with demonstrated experience in cybersecurity, threat intelligence, or adjacent domains

Strong instructional design skills: you can turn complex platform capabilities into learner-ready content independently

Experience building and facilitating lab-based learning environments (CloudShare, AWS, or equivalent)

Exceptional communication and executive presence — comfortable in front of a CISO as much as a junior analyst

Autonomous, structured, and cooperative — you raise the bar by working with the team, not above it

Fluent in English; additional languages are a strong plus

Strong Advantage

Hands-on experience with OpenCTI and/or OpenAEV (or comparable open-source threat intel platforms)

Background in building training functions or service catalogs in a high-growth SaaS environment

Familiarity with LMS platforms and certification program design

Why Join Filigran? More than just a job.

We’re a fast-growing, global, and fully remote company building ope

📌 Senior Customer Training Consultant (Newcastle)
🏢 Filigran
📍 Newcastle