Job Description Job Description

Part-time (0.6 FTE), ongoing position

Based at headspace Eastern Shore (Rosny Park), on the lands of the Palawa People

$33.33 per hour + 12% Super + Generous Salary Packaging benefits of up to $18,550

Make your days meaningful Join a welcoming, purpose-driven team supporting young people to access mental health care and wellbeing support. At headspace Eastern Shore, you’ll be part of a multidisciplinary service helping young people (aged 12-25) feel protected, heard and supported as they navigate life’s challenges.

Your role, your impact As the first point of contact for clients, families and visitors, you’ll help create a positive and inclusive experience from the moment someone connects with the service. You’ll play a central role in ensuring young people, families and community members feel supported, respected and at ease from their very first interaction.

You’ll be both the welcoming face of the service and a key support behind the scenes – helping keep things running smoothly while supporting individuals to feel confident taking the next step in their care journey.

Key responsibilities

Create a warm and inclusive first impression

by welcoming clients, carers and visitors with care, respect and professionalism

Manage reception operations

including phone enquiries, appointment bookings and confirmations, and maintaining accurate, confidential client records

Support access to care

by coordinating bookings, referrals and clinician schedules, and liaising with GP clinics and external providers

Keep the service running smoothly

by preparing reception and client spaces, supporting meetings and events, and managing day-to-day administrative tasks





Provide broader administrative support

including data entry, and supporting multiple programs across the centre

Work closely with clinicians and partners

to ensure coordinated, seamless service delivery

About you You bring empathy, strong organisation and a collaborative approach to your work.

You’ll thrive in this role if you have:

Experience in administration and/or reception roles, ideally within health or community services

A compassionate, client-focused and non-judgemental approach, particularly when supporting young people aged 12–25 and their families/carers

Strong communication and interpersonal skills, with the ability to build trust and understand client needs

Proficiency in Microsoft Office (Word, Excel, Outlook) and confidence using data entry systems

The ability to manage multiple tasks and priorities in a busy environment with attention to detail

A strong commitment to confidentiality and respectful, person-centred practice

What will make you stand out

A qualification in Business Administration (Certificate level or above) - highly regarded

Experience in youth mental health or community services

Familiarity with healthcare systems, including referrals and care coordination

Experience with Best Practice (desirable but not essential)





Flexibility in work hours and a willingness to adapt to the needs of the service

What’s in it for you? Each is the lead agency for headspace. At Each you'll be supported to be your best.

We provide

Supportive & inclusive culture

– Work with like-minded colleagues and leaders who genuinely care

Boost your take-home pay

– Not-for-Profit Salary Packaging (up to $15,900 tax-free per year) plus an extra $2,650 tax-free for meals and entertainment.

Professional development & training

– Access mentoring, supervision, leadership pathways, and discipline-specific learning.

Support your wellbeing with access to Fitness Passport

– discounted access to hundreds of gyms, pools and fitness facilities nationwide for you and your family

Endless career opportunities

– With over 200 programs across QLD, NSW, ACT, TAS and VIC, there are plenty of pathways to progress

Free, confidential support

– Our Employee Assistance Program is available for you and your family

More leave when you need it

– 5 weeks annual leave, personal/carer’s leave, family & domestic violence leave, and the option to purchase extra leave

Applications Close: Tuesday 7th July 2026 Our Commitment to Inclusion at Each At Each, inclusion is at the heart of how we work, connect and care. We’re committed to a workplace where everyone feels safe, respected and able to be themselves. We celebrate diversity in all its forms, including Aboriginal and Torres Strait Islander Peoples, LGBTIQA+ communities, people with disability, people from diverse cultural and faith backgrounds, people with lived and/or living exper

📌 Administration Officer (Launceston)
🏢 The Headspace
📍 Launceston