Desktop Account Manager About the role We’re looking for a motivated and organized Desktop Account Manager to join our team at Flick Anticimex.

This is a newly created role where you’ll play an important part in supporting and growing our customer accounts. Working closely with our Commercial Business Managers, Customer Development Managers and branch teams, you’ll help manage smaller accounts, coordinate customer requests, identify growth opportunities and make sure nothing falls through the cracks.

It’s a outstanding opportunity for someone who enjoys building customer relationships, staying organized and spotting opportunities, but prefers a desktop-based account management role rather than being out on the road.

What you’ll be doing

Supporting and managing day-to-day needs across smaller customer accounts

Building strong relationships and providing a great experience for our customers

Identifying potential growth opportunities within existing accounts

Following up customer requests and ensuring actions are completed

Coordinating with Sales, Operations, Customer Care and other internal teams

Supporting the transition of new customers from Sales into ongoing account management

Keeping customer, account and chance information accurate and up to date

Tracking leads and opportunities and making sure they reach the right person

Helping resolve account queries and escalating more complex matters when needed





Supporting customer retention and helping us uncover opportunities to grow

About you You’ll be someone who is naturally organized, customer-focused and confident managing multiple priorities.

Ideally, you’ll bring:

Experience in account management, customer service, sales support or a similar role

Strong communication and relationship-building skills

Confidence speaking with customers over the phone and email

Excellent organization, administration and follow-up skills

A commercial mindset and the ability to recognise potential growth opportunities

Robust attention to detail and accurate data entry

Confidence working across different teams to get things done

The ability to prioritise competing requests in a busy environment

A proactive attitude and willingness to take ownership

Experience using CRM or customer management systems is essential

Why join Flick? At Flick Anticimex, we’ve been protecting Australian homes and businesses for over 100 years, and our people are at the heart of what we do.

You’ll be joining a supportive team in a newly created role where you’ll have the opportunity to make an impact, build strong customer relationships and contribute to the continued growth of the business.

We’re looking for someone who shares our values of Trust, Innovation and Passion and wants to be part of a team that works together to deliver great outcomes for our customers.

📌 Desktop Account Manager (Sydney)
🏢 Flick Anticimex
📍 Sydney