Community Support Assistant - Muslim Community Team InvoCare is seeking a caring, organised, and community-minded Sales & Community Support Assistant to join our communities' team. This role is ideal for someone looking to develop their career in customer service, sales support, and community engagement while making a meaningful difference to families during important life moments.

Working closely with our Community Consultants and Muslim community stakeholders, you will play an significant role in supporting families, maintaining customer relationships, following up enquiries, and ensuring all administrative processes are completed accurately and efficiently.

About the Role: As a Sales & Community Support Assistant, you will provide administrative and customer support to our communities' team, helping families navigate burial and memorial enquiries with professionalism, respect, and cultural sensitivity.

You will assist with customer follow-up, appointment coordination, record keeping, and community engagement activities while building trusted relationships within the Muslim community and supporting the delivery of exceptional customer service.

This role offers an excellent opportunity to learn about memorial services, develop sales support skills, and contribute to meaningful outcomes for families and communities.

What You'll Be Doing:

Following up enquiries from families and community members via phone, email, and face-to-face interactions

Providing administrative support to the Communities Sales team





Coordinating appointments and maintaining accurate customer records

Preparing documentation, agreements, and customer correspondence

Assisting with customer service enquiries and ensuring timely responses

Building positive relationships within the Muslim community and supporting community engagement activities

Supporting local events, information sessions, and community initiatives

About You: Ideally, you will have:

Previous experience in administration, customer service, retail, hospitality, or sales support

Strong attention to detail and excellent organisational skills

Confidence communicating with customers both over the phone and in person

An understanding of Muslim cultural values and traditions, or strong connections within the Muslim community

A friendly, empathetic, and professional approach

Strong written and verbal communication skills

The ability to manage multiple tasks and priorities

Why Join InvoCare? At InvoCare, we are committed to helping families honour, celebrate, and remember their loved ones. We recognise the importance of cultural and religious diversity and strive to provide services that reflect and respect the communities we serve.

What We Offer:

Meaningful work that positively impacts families and communities

Ongoing training and career development opportunities

Exposure to community engagement and relationship-building activities

A supportive and inclusive team environment

The opportunity to develop valuable customer service, administration, and sales support skills

📌 Community Support Assistant (Sydney)
🏢 InvoCare
📍 Sydney