We are seeking Expressions of Interest for a

Care Partner Support Officer

to support the delivery of high-quality customer outcomes through effective workflow coordination, customer support, and operational administration activities.

This role plays an important part in supporting Care Partners, Clinical Care Partners, and Team Leaders by coordinating customer requests, managing workflow activities, and helping ensure services are delivered efficiently and within agreed timeframes. The role contributes to a positive customer experience by supporting operational activities that enable timely access to services and support.

About the role In this role, you will work closely with Care Partnering, Service Delivery, Scheduling, Customer Support, and other operational teams to support customer outcomes and day-to-day neighbourhood operations.

This is a Permanent Full-Time

opportunity based in

Penrith NSW

offering flexibility and a outstanding work-life balance

Flexible work hours : 8:30am – 4:30pm or 9:00am – 5:00pm, Monday to Friday

Remuneration

under the Care Administration Enterprise Agreement at

Level 3 , with an hourly rate of

$40.38 per hour , plus applicable superannuation

Hybrid work model

offering collabotative office days and work from home opportunities

You will:

Support customer requests and administrative enquiries

Coordinate workflow activities across the Care Partnering team

Assist with customer reviews, reassessments, referrals, and service mobilisation activities

Support Care Partners and Clinical Care Partners through effective workflow coordination and follow-up activities

Monitor workflow queues and escape risks, overdue actions, or customer concerns





Maintain accurate customer records and documentation across systems

Coordinate actions with suppliers, contractors, and stakeholders

Support quality, compliance, and governance processes

Contribute to continuous improvement initiatives and new ways of working

What you’ll bring

You are someone who enjoys supporting others, working collaboratively, and ensuring tasks are completed accurately and efficiently

Strong administrative and organisational skills

Experience managing competing priorities and deadlines

A customer-focused approach and commitment to service excellence

Attention to detail and ability to maintain accurate records

Strong communication and stakeholder engagement skills

Confidence using systems and technology

Initiative and problem-solving capability

Ability to work collaboratively across multiple teams

Why work for Australian Unity?

Additional Leave benefits including Community, Wellbeing & Deep Listening Leave

Flexible Work Options in line with company policy

Career development with full access to LinkedIn Learning & internal opportunities

Staff discounts across our insurance products as well as our travel and retail partners

Fitness Passport offering discounted access to 1,500+ gyms & facilities

Novated Car Leasing options through our partners Maxxia or Flair Cars

14 weeks paid Parental Leave

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click about-us/reconciliation-action-plan

📌 Care Coordinator (Penrith)
🏢 Australian Unity
📍 Penrith