MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, Medilaw is an established premier international provider of independent medical opinions and specialist services, serving insurers, private and government employers, self-insured companies, and the legal profession.

We are seeking an enthusiastic and driven individual to join our team. This is a fantastic chance for someone seeking to work within a dynamic and growing organisation.

Job Description Reporting to the Operations Manager, you will lead the day-to‑day operations of key service delivery teams, ensuring productivity, service standards and business objectives are achieved.

You will use operational data, workforce planning and reporting insights to identify opportunities, improve processes and drive measurable business outcomes.

Key Responsibilities

Lead, coach and develop Customer Service, Administration and Reception teams

Monitor and improve team performance, productivity and service delivery outcomes

Manage workforce planning, resource allocation and operational capacity

Leverage Power BI and operational reporting to support data-driven decision making

Drive continuous improvement initiatives and operational efficiencies

Manage customer escalations, complaints and service recovery activities

Support the implementation of AI, automation and digital transformation initiatives

Enhance operational processes, workflows and knowledge management systems

Partner with internal stakeholders to improve customer, client and doctor experiences

Foster a high-performance, customer-focused team culture

Qualifications About You

To be successful in this role,



you will bring:

5+ years' experience in IME, healthcare operations or service delivery leadership

Proven experience leading operational teams and driving performance outcomes

Strong analytical and problem-solving skills with a data-driven approach

Experience using operational reporting and metrics to improve business performance

Demonstrated success implementing process improvement initiatives

Experience leading change management and technology adoption programs

Strong stakeholder management and relationship-building skills

Exceptional coaching, mentoring and people leadership capability

Ability to identify risks, solve problems and deliver sustainable solutions

Highly Regarded

Continuous Improvement qualifications or experience

Advanced Power BI reporting and analysis capability

Experience with workflow automation, AI-enabled tools or process optimisation technologies

Additional Information What's on Offer

Join a market-leading healthcare and medico-legal business

Opportunity to make a genuine impact on operational performance

Lead and develop high-performing teams

Be part of an organisation embracing innovation and AI-driven solutions

Career growth opportunities within the broader MedHealth Group

Supportive, collaborative and values-driven culture

You are welcome here.

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.

📌 Operations Team Leader (Sydney)
🏢 Medhealth
📍 Sydney