Fetch is seeking a Customer Operations Lead, Claims in Sydney. You’ll lead the Customer Operations team delivering pet treatment support and claims experience, coaching a high-performance team, setting standards, and partnering with Product and Engineering to improve journeys. This role blends human and AI workflows, requires robust judgment, empathy, and a systems mindset, and offers hybrid work with equity in a fast-growing Series A company.
📌 Claims Operations Lead (Sydney)
🏢 Hatch
📍 Sydney