At Hyatt, we are turning jobs into careers and we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences.
Prospect is calling to join our Front Office team at Australia’s largest hotel. We are on the look-out for the following:
Guest Service Officer - Part time and Full Time Located adjacent to Darling Harbour in Sydney's Central Business District, Hyatt Regency Sydney is a haven of relaxation for the business or leisure traveler. As Sydney's largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces.
Benefits for working with Hyatt Include:
After 90 days of service, 6-12 nights of complimentary accommodation per year to use at Hyatt Hotels globally (T&Cs;)
Generous discounted accommodation worldwide within Hyatt for associates as well as friends and family
Reward and recognition programs
Learning and development opportunities
Fully laundered uniform
Discounted city parking
The Role:
As a Guest Service Agent, you will serve as the face of our property assisting our guests with all enquiries to achieve and maintain the Hyatt 5-star standards. You will conduct a large volume of check-ins and check-outs, professionally handle complaints and be readily able to make recommendations to complement our guest’s stay. You will deliver exceptional customer service to both internal and external guests and strive to create memorable experiences.
Our ideal candidate will possess:
Previous Front Office experience - highly regarded
Exposure to using OPERA system – highly regarded
Exceptional customer service and interpersonal skills
Ability to work in a high-volume and fast paced environment
Strong verbal and written communication skills
Excellent grooming and personal presentation
Valid Australian working rights
Availability to work across a rotating roster, including evenings and weekends
Quality care. Quality connections. Join Hyatt.
📌 Guest Service Agent (Sydney)
🏢 Hyat
📍 Sydney