Appointment Setter - Proactive Customer Service Team

Appointment Setter - Proactive Customer Service Team Brisbane | Office Based | Full-Time 38 hours per week The Role

Are you someone who loves connecting with people, thrives on organisation, and takes pride in delivering a great customer experience? We're on the lookout for a people-loving, detail-driven Appointment Setter for our Proactive Customer Care Team based in Brisbane. This role is all about being the trusted point of contact for our customers - helping them feel informed, supported, and looked after throughout their solar journey. You'll play a key role in managing customer communication, coordinating appointments, and ensuring every interaction is smooth, professional, and positive. If you're the kind of person who enjoys a busy day, loves a well-organised calendar, and can bring calm energy to a fast-paced environment, we'd love to hear from you. What You'll Be Doing

Connecting with customers

- managing inbound calls through our 1300 number and providing friendly, helpful support Managing appointments

- booking, confirming, and coordinating key customer milestones including Post Site, MS, Post-Install,



and more Keeping things running smoothly

- maintaining accurate calendars, schedules, and customer records Creating great first impressions

- conducting Welcome Calls to ensure new customers feel confident and supported from day one Supporting an exceptional customer journey

- helping deliver a seamless experience from initial contact through to installation completion What We're Looking For

You’ll bring: Previous customer service, administration, scheduling, or call-handling experience Confidence and professionalism when speaking with customers over the phone Solid organisation skills and the ability to manage multiple priorities Excellent communication skills and attention to detail A positive attitude and a natural ability to build rapport A love for structure, processes, and getting things done Experience in contact centres, appointment setting, bookings, administration, or service coordination will be highly regarded - but we're most interested in your ability to communicate well and deliver a great customer experience.

📌 Appointment Setter (Brisbane)
🏢 RESINC Property
📍 Brisbane