The Opportunity Based in

Melton , this role is part of

MEGT’s Employment Services Division , dedicated to removing barriers and creating sustainable employment opportunities for job seekers As a

Customer Service Officer , you’ll deliver a high-quality experience to job seekers whilst supporting the delivery of the Workforce Australia contract.

You’ll be the first point of contact for our site, handling face‑to‑face, phone, email, and online enquiries. Working closely with the Site Lead and team, you’ll ensure the smooth day‑to‑day operations of the site, embodying our values of being trailblazers in service, savvy in solutions, thriving in challenges, and staying united in teamwork.

About You You bring experience in customer service and administration, with a knack for building strong relationships and achieving team goals. You’re confident handling enquiries, juggling priorities, and exceeding service standards:

Demonstrated ability to foster positive relationships with various stakeholders

Excellent oral and written communication skills

Confidence in dealing with enquiries face to face and managing competing priorities

Proven experience in exceeding customer service standards High computer literacy

Efficiency working autonomously





Previous experience in administrative environment desirable

Find your ME at MEGT At MEGT, we are a proud Australian not-for-profit that’s helped over one million people kickstart amazing careers since 1982

Advantages

14 weeks paid parental leave after 6 months

$500 My Benefits voucher referral bonus

3 paid Christmas close-down days

Buy or cash out extra annual leave + 17.5% leave loading

Pro-rata long service leave after 7 years

Salary packaging available (non-PBI)

Professional development & study support

Travel, retail, entertainment and health insurance discounts

Employee Assistance Program (includes Nurse on Call)

The MEGT Commitment At MEGT, people are at the heart of everything we do. Our values— United, Savvy, Trailblazers, and Thrive —guide our culture and the way we work.

We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace. We welcome applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups. Learn more about our commitment here.

📌 Customer Service Officer (Melbourne)
🏢 MEGT (Australia
📍 Melbourne