Title: Cinema Employee Level 2 (18yrs+)

Position Overview This is a Gold Class/Boutique position. A team member at this level has completed induction and training to attain the competency required to perform work within the scope of this level; or holds the equivalent experience or expertise required to perform work within the scope of this level.

Provides exemplary customer service and executes tasks associated with supporting the operation of a cinema entertainment complex to the highest standard.

Is responsible for the quality of their own work, while subject to routine supervision either individually or in a team environment on a range of tasks.

Makes decisions and exercises discretion in relation to routine matters within their area of work, drawing on their skill, training, and knowledge for this level.

Subject to knowledge and skill at this level, this team member may operate flexibly as required between work areas.

May be undertaking training as a bio-box operator, subject to routine supervision.

Our Vision Our Vision is being leaders in creating experiences and properties that escape the ordinary.

Our Purpose Our Purpose is to make the day better for ourselves, each other, our group, our customers, and communities.

We do this by living our values of empowerment, possibilities, and community. We achieve our Vision and Purpose by delivering on our goals and values.

Our Goals

Growing revenue above market

Maximise assets

Business transformation

Our Values

Empowerment: We make it happen

Possibilities: We evolve and innovate

Community: We make the connection

Cinema Worker Level 2 Key Accountabilities

General Cinema Duties





Continuously monitor and consistently deliver customer service to a high standard. Ensures a positive experience for all patrons by prioritising and attending to their needs proactively.

Address and handle minor customer feedback, ensuring prompt resolution while maintaining a positive customer experience, within the scope of knowledge and skill at this level.

Actively contribute to and participate in all cinema campaigns.

Follow Workplace Health and Safety policies and procedures including emergency procedures.

Attend and complete all mandatory training sessions as designated by EVT.

Assist fellow employees as needed, fostering a cooperative and supportive work environment.

Conduct thorough and accurate opening, closing and shift change-over procedures for the relevant area.

Ensure a well-maintained and aesthetically pleasing work area through regular presentation and minor maintenance tasks.

Monitor, action (where appropriate to skill and knowledge level) and/or report any issues with all cinema assets and property. This includes but is not limited to; auditorium seating, all cinema equipment, customer facing and back-of-house property and products, including bathroom facilities.

Maintain a high standard of cleanliness and hygiene through diligent cleaning practices.





Security knowledge and awareness.

Queue management and crowd control.

Lost property maintenance.

Retail Customer Service

Proficiency in register operation and ticketing systems.

Product and service knowledge.

Cash preparation and responsibility for own till.

Conduct self-audits and ensure financial balance through attention to detail and accuracy.

Prepare food and beverages for sale, ensuring a high standard of quality and product presentation.

Maintain product stock levels and presentation, in accordance with planograms where applicable.

Assist with stock control through accurate stock handling. Support preparation for stocktake as required.

NSW RSA qualification required.

Cinema Attendant

Maintain an elevated standard of customer service by prioritising and attending to their needs proactively.

Presentation and minor maintenance of games machines.

Queue management and crowd control including allocated seating management.

Performs regular checks of ticketing, auditoriums and public access areas. Action and/or report issuesas appropriate to skill and knowledge at this level.

Support on-screen presentation by monitoring, actioning and/or reporting film quality, in-cinema comfort and ambiance issues.

KPI - Operational Responsibility for Cinema

NPS results.

Achieve a sound level of competence in cash handling.

Food and beverage prepared and served to a high standard and in a timely manner.

Performs effective suggestive selling and upselling techniques.

Accurate handling of stock.

Completes service checklists.

Effectively manages cinema turn

📌 Cinema Worker Level 2 (Sydney)
🏢 EVT Group
📍 Sydney