Case management (Family Support Coordinator) Queensland | Full‑time

SCHADS Award Level 4 + salary packaging

About QHVSG For over 30 years, QHVSG has provided specialist care, counselling, case management, peer support and court support to the loved ones of homicide victims across Queensland.

Grounded in compassion, dignity and respect, we walk alongside our members through the aftermath of homicide—offering trauma‑informed, grief‑aware support from the earliest days of loss through complex criminal justice processes.

We work closely with Queensland Police Service (QPS), the Office of the Director of Public Prosecutions (ODPP), Victim Assist Queensland (VAQ), the courts and a broad network of community services. Our Peer Supporters—people with lived experience of homicide—are central to how we build connection, belonging and hope.

About the Role As a Family Support Coordinator, you will provide counselling and specialist case management to individuals and families who have lost a loved one to homicide. This is a frontline, relationship‑focused role where your clinical skills, emotional intelligence and judgement support people navigating grief, trauma and complex justice processes.

You will manage your own caseload, delivering counselling, advocacy, referrals and practical supports, while working closely with Peer Support and external stakeholders to ensure coordinated, person‑centred care. The role may involve outreach across Queensland and participation in court‑related support.

This role suits a compassionate and capable Social Worker who values trauma‑informed practice, qualified integrity and meaningful work with lasting impact.

What You’ll Do





Deliver case management informed by thorough needs assessment, planning and review

Offer accurate information, advice and referrals relevant to members’ circumstances

Provide counselling to individuals and families impacted by homicide

Work closely with the Peer Support team to facilitate appropriate peer connections

Provide court‑related support, including preparation, attendance and liaison as required

Contribute to QHVSG newsletters, events and community activities as requested

Maintain accurate, confidential electronic case notes and records in line with best practice and organisational requirements

Produce routine reports and contribute to data collection and service outcomes

Uphold privacy, confidentiality, organisational policies and professional standards

Participate in team communication and contribute to a supportive, values‑led culture

Travel across Queensland when required (reimbursed per policies)

What You’ll Bring (Essential)

Diploma‑level qualification (minimum) in Social Work, counselling or Psychology

Demonstrated experience providing counselling and case management to individuals or families

Strong understanding of grief, trauma and complex emotional responses

Excellent written and verbal communication and active listening skills

Strong organisational, time‑management and problem‑solving skills





Ability to work effectively without direct face to face supervision

Intermediate–advanced IT skills (Microsoft 365 and electronic case note systems)

Current Australian driver license and registered car and willingness to use own car for work travel needs

Working with Children Check (Blue Card) and National Police Check (or willingness to obtain)

Desirable

Experience supporting people impacted by violent crime or traumatic loss

Understanding of peer support models and lived‑experience integration

Experience working with courts or justice‑related systems

Experience supporting children and young people affected by trauma and grief

Knowledge of culturally safe practice and working with diverse communities

Personal Attributes We Value

Empathetic, calm and compassionate

Professional, trustworthy and emotionally resilient

Collaborative and team‑focused

Self‑aware with a strong commitment to self‑care

Respectful, values‑led and client‑centred

What We Offer

SCHADS Award Level 4 remuneration

Generous salary packaging to increase take‑home pay

Four weeks’ annual leave per year

Professional supervision and practice support

A supportive, trauma‑informed and values‑driven team culture

A deeply meaningful role making a genuine difference to families across Queensland

Our Commitment to Safety, Diversity and Inclusion QHVSG is committed to child safety, cultural safety and trauma‑informed practice. We welcome applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, pe

📌 Case management (Gold Coast)
🏢 QLD Homicide Victims' Support Group
📍 Gold Coast