The Role We have a fantastic part time opportunity for an experienced, customer-focused and highly organised Receptionist to join our friendly Support Office team based in Malvern.

Reporting to the Executive Assistant to the CEO, you will be the face of Austin Group, playing an key role in creating positive experiences for our customers, suppliers, visitors and team members. From managing incoming enquiries and coordinating office administration to supporting internal stakeholders, you will be at the heart of our Support Office operations.

We are a family-owned business that prides itself on exceptional service, genuine relationships and a welcoming culture. As such, we're looking for someone who is warm, professional, proactive and enjoys helping others.

This is a permanent part-time opportunity, working Monday to Thursday from 9:30am to 4:30pm (26 hours per week). The role offers an excellent work-life balance while providing the opportunity to remain a valued and integral member of our Support Office team. For candidates seeking additional hours, full-time employment can also be considered.

Key Responsibilities

Welcome and assist visitors in a professional and friendly manner

Manage incoming phone calls and email enquiries efficiently

Deliver exceptional customer service to both internal and external stakeholders

Resolve customer enquiries and complaints with empathy and professionalism

Provide assistance regarding stores, products, promotions, online orders and returns





Coordinate incoming and outgoing mail and courier services

Maintain accurate customer and administrative records

Manage company travel bookings and arrangements

Assist with conference, event and meeting coordination

Support office facilities, stationery and general administrative requirements

Contribute to the ongoing improvement of office systems and processes

About You To be successful in this role, you will bring:

Previous experience in a Receptionist, Customer Service or Administration role

An exceptional telephone manner and professional presentation

A genuine passion for delivering outstanding customer experiences

Strong organisational and time management skills

The ability to multitask and manage competing priorities

Excellent communication and problem-solving skills

A positive, proactive and approachable attitude

Intermediate Microsoft Office skills, including Outlook, Word and Excel

The ability to remain calm and solution-focused in a fast-paced environment

Why join Austin Group?

Permanent part-time opportunity offering excellent work-life balance

Generous product allowance

50% discount across GAZMAN, Perri Cutten and Cable Melbourne

Free onsite parking at our Malvern Support Office

Opportunities to attend company events, conferences and celebrations

A supportive leadership team and collaborative culture

The opportunity to build your career with one of Australia's leading fashion groups.

📌 Receptionist (Melbourne)
🏢 Cable Melbourne Pty
📍 Melbourne