Mitchelton Wines is seeking a

Guest Relations

professional to join our team. This role offers you the opportunity to create memorable experiences for our guests whilst representing the hospitality excellence that Mitchelton Wines is renowned for. You will be the face of our organisation, providing exceptional customer service and ensuring that every visitor enjoys their time with us. This position combines guest engagement, relationship building, and operational support to deliver outstanding hospitality in the wine tourism sector.

Key responsibilities

Welcoming guests upon arrival and providing a warm, professional first impression of Mitchelton Wines

Managing guest inquiries and requests with efficiency, courtesy and product knowledge

Coordinating guest check-ins and check-outs, ensuring smooth transitions and guest satisfaction

Providing information about wine experiences, vineyard tours, tasting events and dining offerings

Assisting with booking arrangements and coordinating reservations across our various guest services

Responding to guest concerns and complaints in a skilled and solution-focused manner





Supporting the team with administrative tasks and guest-facing duties as required

What we're looking for

Proven experience in customer service / guest services, front office operations, or a similar hospitality role

Excellent communication and interpersonal skills with the ability to engage guests from diverse backgrounds

A genuine passion for hospitality and a commitment to delivering exceptional customer service

Professional appearance and demeanour, with a friendly and welcoming attitude

Strong organisational skills and the ability to manage multiple tasks and priorities effectively

Proficiency in using front office systems and point-of-sale software (or willingness to learn)

Problem-solving ability and a calm approach to handling guest requests and complaints

Knowledge of wine and wine tourism is advantageous but not essential

Flexibility to work various shifts, including weekends and public holidays as required

High standards of discretion, professionalism and reliability

Abilty to work night shift

📌 Guest Relations (Nagambie)
🏢 Mitchelton Wines
📍 Nagambie