Why You’ll Love This Role Join nbn® as a Community Engagement Specialist and help get communities connected, stay connected, and get the most from the nbn network.

This is a full-time contract chance until 30th June, 2028, working on the ground across North Queensland, delivering local engagement that builds connectivity literacy – helping people understand their options, choose the right services and confidently connect to the nbn network.

Whether your background is in retail technology, telecommunications, consumer electronics, brand activation or customer experience, you’ll use your communication skills to help people make informed decisions about their connectivity needs.

What You’ll Be Doing

Delivering targeted events and campaigns that build understanding of nbn services and technology.

Create and leverage local events and activities that educate customers on how to connect, upgrade and optimise their service.

Drive awareness and take-up of the best available nbn technology in each community.

Collaborate and work with the Regional Development Engagement Manager to deliver the regional strategy and priorities.

This role involves regular travel, giving you the chance to immerse yourself in diverse communities while delivering meaningful change.

About You You may come from a background in:

Brand Ambassador / Experiential Marketing roles

Telecommunications or technology retail

Consumer electronics (e.g. JB Hi-Fi, Harvey Norman, The Good Guys, Apple, Telstra, Optus)

Customer service, sales or retail environments

Field marketing or product demonstrations

You’ll bring:

A natural communicator who loves engaging with people and communities.





Experience in community engagement, outreach, sales or customer-facing roles

Strong ability to communicate and simplify complex information

Experience working with community groups, building trust with ease.

A proactive attitude and willingness to travel regularly across Northern QLD.

Ideally located in Townsville, Ingham, Charters Towers or the Burdekin.

What’s in it for you? Our Culture

Recognised as a Great Place to Work Winner

Monthly employee recognition awards celebrating outstanding contributions and achievements

A strong commitment to diversity, inclusion and equal opportunity, including maintaining a zero gender pay gap

Health, Wellbeing & Support

Free confidential Employee Assistance Program (EAP) support for all employees

Access to professional wellbeing services through the Wellbeing Gateway

Ongoing support with workplace injury management and return-to-work processes

Rewards & Lifestyle Perks

Exclusive employee discounts through partner offers

Access to retail and lifestyle discounts through our employee benefits platform

Opportunities to get involved in community and sustainability initiatives

Sustainability & Community

Proudly carbon neutral

Volunteer opportunities including community tree planting days and environmental initiatives

Tools & Support for the Field

Uniforms provided for applicable field-based roles

Clear dress guidelines to support safety, professionalism and comfort in the field

Access to Type C first aid kits in applicable field-based environments, equipped with essential emergency supplies

Company Car for business travel purposes.

📌 nbn Community Engagement Specialist (Townsville City)
🏢 Crossmark
📍 Townsville City