Townsville Aboriginal and Islander Health Service – Townsville QLD

As a Family Facilitator (FF) you will engage and work collaboratively with at risk families to assist them in identifying their needs using the Family Led Decision Making (FLDM) framework to ensure their children are safe. A Family Facilitator plays a vital role in providing support to families through culturally appropriate practices that effectively engage with traditional owners, elders and families across all communities. As part of this role, you will work closely with the Department of Child Safety, Youth and Women. Building and maintaining a strong professional relationship with staff of the Department of Child Safety, Youth and Women to ensure continued support for families.

Duties & Responsibilities Case Management

Prepare for the initial engagement with families by reading the referral and carefully considering what resources may be required

Respectfully engage families by adopting appropriate cultural protocols

Explore existing family supports and kinship relationships

Ensure the perspectives of children and young people is valued and considered

Identify family strengths and stakeholders

Ensure families are aware of the department’s immediate safety concerns, including the concerns that are not negotiable

Develop and document safety plans with families

Assess all forms of risk and protective factors for preschool and aged children

Prepare families for planning meetings with the department

Complete referrals, in consultation with families

Provide culturally appropriate FLDM support to families across all points along the child protection continuum (e.g. safety planning, court processes, reunification,



transitioning to independence etc)

Facilitate the engagement between families and the department across the child protection continuum

Facilitation of Family Group meetings

Prepare families for the FGM process

Ensure that all of the information is available to families

Facilitate a safe environment for families to engage

Administration

Record case notes of all work undertaken with families in the required timeframe

Record case notes/safety plans/cultural plans

Complete case summaries

To conduct regular reviews of all plans

Networking and Partnerships

Work collaboratively with the Family Wellbeing Service

Effectively engage with other service providers

Effectively engage with traditional owners, elders and families across all communities

Required Qualifications and Experience

Hold a Current Blue Card (Queensland's Working with Children Check)

Ability to Pass a National Criminal History Check

Hold a Current Drivers Licence (QLD - C Class)

Proof of Qualification relevant to position is highly regarded (i.e. Certification IV Child, Youth and Family Intervention or willingness and commitment to completing Certificate IV level studies)

Ability to use MS Office suite

Experience in working with client information systems (experience in using ARC desirable)





Working understanding of FLDM model and adopting strengths-based practice

Ability to work within the QATSCIPP practice framework and standards

Knowledge of or the ability to acquire knowledge of the relevant government statutes governing statutory child protection work (i.e. Child Protection Act 1999) and the ability to keep current of the legislative, practice and procedural changes within the system

Ability to demonstrate strong capabilities around building relationships with and motivating vulnerable people, assessing needs, and advocating for the client

Ability to Work with vulnerable Young People and their families

Have an understanding of the historical, social, cultural, and economic issues effecting the Aboriginal and Torres Strait Islander communities and young people today

Highly developed communication skills with the ability to liaise, consult and negotiate positive outcomes in collaboration with clients, internal and external stakeholders.

At TAIHS we are committed to empowering our people through meaningful careers, providing them the support and opportunity to grow, succeed and thrive. Join us and make a real difference to the lives of individuals, families and communities.

Perks of being a TAIHS team member:

Weekly Pay & Access to Salary Packaging Benefits

Training & Development Opportunities – Your success is our goal

Free Access to Employee Assistance Program - Supporting you to be your best

Wellbeing Program that includes 10 Wellbeing Days + Wellness Facilities

TAIHS is committed to building an inclusive culture that respects and promotes human

📌 Family Facilitator (Townsville City)
🏢 Townsville Aboriginal and Islander Health Service
📍 Townsville City