Job Description Velflex -

Garment decoration / Heat Printing specialists

What you'll be doing.

Re-engaging old, inactive and lapsed customers

Building and maintaining relationships with active customers

Identifying opportunities to increase customer spend through better product education

Supporting our BDM with lead research, customer lists and opportunity development

Reaching out to prospective customers by phone and email

Following up quotes, samples, enquiries and previous orders

Helping customers choose the right transfer product for their job

Booking phone calls, virtual meetings and occasional local customer visits

Maintaining accurate customer records and follow-up activity in NetSuite and HubSpot

Preparing quotes and supporting order processing when required

Working closely with Customer Service, Pre-press, Production, Dispatch and Management

What we're looking for.



Someone who enjoys chasing opportunity, building relationships and following through properly.

Confident and charismatic on the phone

Comfortable making outbound calls and starting conversations

Commercially minded without being pushy

Organised and disciplined with follow-up

Resilient when customers are busy or not ready to buy

A strong communicator by phone and email

Curious enough to ask valuable questions and understand customer needs

Comfortable working with customer lists, CRM systems and sales activity tracking

Able to build trust with customers over time

Motivated by growth, targets and creating momentum

A team player who works closely with sales, customer service and production

📌 Outbound Customer Engagement Specialist (Gold Coast)
🏢 Vel2100 Pty
📍 Gold Coast