Strategic Growth Officer - Remote | Part-Time Capability Support Services - Brisbane QLD

Strategic Growth Officer - Remote | Part-Time Capability Support Services (CSS) Location: Remote - Work From Home (Australia-wide)

Employment Type: Part-Time | 20 Hours Per Week

Working Hours: 4 Days Per Week | 5 Hours Per Day

Industry: NDIS | Allied Health | Disability Services

Help Drive the Next Stage of Growth at Capability Support Services Are you a proactive, commercially minded professional who enjoys building relationships, identifying opportunities and driving business growth?

Capability Support Services (CSS) is seeking an ambitious, commercially minded and results-driven Strategic Growth Officer to play a pivotal role in driving our next stage of national expansion.

This is an exciting opportunity for a proactive and strategic professional to identify new business opportunities, build influential industry relationships, strengthen referral networks and support the growth of our clinical workforce across Australia.

Working closely with senior leadership, marketing and digital teams, you will help shape CSS's growth strategy, expand our national presence and turn opportunities into measurable outcomes, contributing to the delivery of high-quality, person-centred allied health and disability services to the communities we support.

About Us Capability Support Services is a rapidly growing Australian NDIS and allied health organisation supporting NDIS participants nationally.

Our multidisciplinary team provides Positive Behaviour Support (PBS), Occupational Therapy, Psychology, Speech Pathology and Physiotherapy.

We are committed to delivering high-quality, person-centred services while embracing technology,



innovation and strong professional partnerships.

As we continue expanding, we are looking for someone who can turn opportunities into measurable business growth.

About the Role Reporting directly to the Executive Leadership Team, the Strategic Growth Officer will be responsible for identifying and implementing growth opportunities across our key service regions.

This is a hands-on role suited to someone who takes initiative, enjoys connecting with people and is confident working independently towards clear growth targets.

Key Responsibilities 1. Business Growth & Interstate Expansion

Develop and implement strategies to increase referrals, participants and service reach.

Identify new growth opportunities across Queensland, New South Wales, Victoria and other emerging regions.

Establish relationships with Support Coordinators, providers and key referral partners.

Research new geographical markets and identify opportunities for service expansion.

Work towards measurable monthly and quarterly regional growth targets.

2. Referral Network & Database Development

Build, maintain and expand CSS's national referral and stakeholder database.

Identify and connect with new Support Coordinators, NDIS organisations and referral partners.





Implement targeted engagement strategies to increase referrals.

Track referral activity, conversion trends and partnership opportunities.

Maintain accurate records of outreach and business development activities.

3. Workforce Growth & Recruitment

Support the recruitment and expansion of our clinical teams across priority regions.

Identify and engage potential PBS practitioners and allied health professionals via social media platforms and other channels.

Assist with candidate screening, interviews and recruitment coordination.

Work collaboratively with the management team to identify workforce gaps and emerging service demands.

Assist with establishing a stronger clinician presence in new and existing service regions.

4. Marketing, Digital Growth & Collaboration

Work closely with our Digital Engineer and Marketing Officer to implement targeted growth campaigns.

Identify opportunities to strengthen online engagement, referral generation and brand visibility.

Support database-driven email campaigns and strategic outreach.

Contribute ideas for automation, CRM improvements and more effective lead generation.

Monitor campaign outcomes and recommend improvements.

Support the implementation of CSS's Marketing Strategy and measure outcomes.

5. Growth Targets & Reporting

Establish and monitor measurable growth objectives for each priority region.

Track current referral relationships, database growth, clinician recruitment and expansion opportunities.

Provide regular progress updates and recommendations to the Executive Management Team.

Identify challenges, provide recommendations and implement practical strategies

📌 Strategic Growth Officer – Remote | Part-Time (Melbourne)
🏢 Capability Support Services
📍 Melbourne