Job Description The Opportunity

UTR Sports is seeking a proactive, results-driven Provider Success Manager to manage and grow relationships with existing providers, clubs, and academies across the East Region worldwide. As the Provider Success Manager, you will be responsible for ensuring client satisfaction, retention, and the expansion of UTR Sports' presence by helping partners grow their events and maximize their use of UTR Sports' platforms. This role will be key in driving individual revenue targets, renewals, and overall client success within your region.

You will collaborate closely with the East Regional Manager and the International Director, and other key stakeholders to support their goals, ensuring that UTR Sports' innovative solutions, including the UTR rating systems for tennis and pickleball, provide ongoing value and drive success for their organizations. This role reports directly to the East Regional Manager.

What We Are Looking For

We are seeking an energetic bilingual (English and Chinese) and relationship-focused professional based in Australia who excels in managing and nurturing client relationships. The ideal candidate will have experience in account management, customer success, or provider services and a proven track record of hitting revenue and retention goals. You will be expected to work with a portfolio of clients to support their growth and success, while also achieving individual revenue and renewal KPIs.

Key Responsibilities: Client Relationship Management

Manage and grow the relationship with Tennis Australia in the clubs and academies space.

Manage and grow relationships with a defined set of providers, clubs, and academies within your assigned region.





Serve as the primary point of contact for clients, ensuring they are maximizing the value of UTR Sports' platforms and tools.

Drive client engagement by helping providers grow their events, improve operations, and achieve their own success metrics.

Foster long-term partnerships through excellent communication, proactive support, and ongoing client education.

Growth & Revenue Generation

Achieve individual revenue targets by ensuring account renewals and identifying opportunities for growth through upsells and cross-sells.

Develop strategies to expand business within existing accounts, focusing on growing participation in UTR Sports-supported events.

Ensure the successful execution of event strategies and promotions in collaboration with your clients to boost participation and revenue.

Regularly assess client needs and provide tailored solutions that drive revenue growth.

Client Retention & Satisfaction

Work closely with clients to ensure a high level of satisfaction and success using UTR Sports’ products.

Track and monitor key performance indicators (KPIs) related to client satisfaction, retention, renewals, and account growth.

Develop and implement plans to address any challenges or risks related to account retention.

Continuously assess market trends, competitor activity,



and consumer/player behaviors to inform strategic decisions to prevent provider churn and ensure a positive player experience.

Act as a trusted consultant to clients, offering guidance on optimizing their use of UTR Sports' tools to meet their goals.

KPI & Performance Management

Consistently meet or exceed revenue and renewal targets, as well as other KPIs related to client satisfaction and account growth.

Monitor and report on account health, renewal likelihood, and potential growth opportunities.

Regularly communicate client feedback and insights to internal teams to ensure UTR Sports’ products and services continue to meet client needs.

Collaboration & Process Improvement

Collaborate with other UTR Sports teams, including sales, marketing, and customer success, to ensure clients receive a seamless and consistent experience.

Identify areas for process improvement and contribute to the development of strategies that enhance efficiency and service quality.

Utilize internal tools and CRM systems to manage client interactions, track progress, and provide reports on key client and account metrics.

First Year Specific Projects

Strengthen the relationship with TA throughout the implementation of the colored ball, tennis time-based, and pickleball initiatives in clubs.

Build and own the end-to-end customer journey, from AE handoff through full onboarding and long-term success, in close collaboration with regional leadership and international stakeholders.

Redesign and streamline the onboarding experience to improve efficiency, consistency, and time-to-value for recent providers.

Optimize the current role and operational processes by automating HubSpot workflows,

📌 Utr Sports Intl Worldwide East Provider Success Manager (Coffs Harbour)
🏢 UTR Sports
📍 Coffs Harbour