At Australian Unity, we're reimagining how health and care are delivered in our local communities. By working together differently, we help customers live healthier, more independent, and fulfilling lives, while staying connected to supportive communities.

As a

Care Partner Support Officer,

you will work alongside Care Partners, Clinical Care Partners and operational teams to ensure customer enquiries, requests, services and administrative activities are delivered efficiently, accurately and with a customer-first approach.

This is a

full-time office based role.

Key Accountabilities

Assist Care Partners with workflow coordination, customer reviews and service mobilisation to ensure customers receive timely access to supports and services

Support first-line operational customer contact and queue management during peak demand

Monitor workflow queues, referrals and customer requests to ensure timely action

Coordinate follow-up activities with families, providers, suppliers and internal stakeholders

Maintain accurate customer records and documentation across multiple systems

Support reassessments, care plan reviews and funding utilisation activities

Identify and elevate customer concerns, service risks and safeguarding matters appropriately

Contribute to audits, compliance activities, quality initiatives and continuous improvement projects

Support continuity of neighbourhood operations during peak periods, leave or workforce changes





Build positive working relationships across multidisciplinary teams to achieve great customer outcomes

What you'll bring

Experience in administration, customer service, healthcare, aged care or community services

Strong organisational skills with the ability to manage competing priorities in a fast-paced environment

Experience supporting customers and resolving enquiries with empathy and professionalism

Excellent verbal and written communication skills

High attention to detail and commitment to maintaining accurate records

Strong technology skills, including Microsoft Office and customer management systems

Ability to collaborate effectively across multiple teams and stakeholders

Problem-solving skills and a proactive approach to identifying and coordinating solutions

Knowledge of aged care funding programs is advantageous

Why join Australian Unity?

Additional leave including Community, Wellbeing and Deep Listening Leave

Flexible hybrid working arrangement

Career development opportunities and full access to LinkedIn Learning

Employee discounts across insurance, retail and travel partners

Fitness Passport with discounted access to 1,500+ gyms and facilities

Australian Unity is an Equal Chance employer and we encourage applications from all members of the community, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, and mature-aged applicants. To view our Reconciliation Action Plan, visit: about-us/reconciliation-action-plan.

📌 Care Coordinator (Penrith)
🏢 Australian Unity Group Services
📍 Penrith