Salary Packaging: Package up to $15,900 of your pre-tax income and boost your take-home pay

Meals & Accommodation: Package up to $2,650 for dining and holidays expenses

Maxxia Rewards: Enjoy a huge range of discounts through our salary packaging partner

EAP Support: Free, confidential counselling and wellbeing support

Flexibility: This is a Work From Home role

Salary Packaging: Package up to $15,900 of your pre-tax income and boost your take-home pay

Meals & Accommodation: Package up to $2,650 for dining and holidays expenses

Maxxia Rewards: Enjoy a huge range of discounts through our salary packaging partner

EAP Support: Free, confidential counselling and wellbeing support

Flexibility: This is a Work From Home role

About Us.. Spinal Cord Injuries Australia (SCIA) is a not-for-profit organization working for people with spinal cord injury (SCI). We are passionate about continually improving our service offerings and driving innovation to provide maximum opportunity for those lives affected by traumatic injury. With an objective to carry out and support the organization in the achievement of its vision “A society without barriers for people with SCI”.

What We Do

Enhancing people’s functionality and health through exercise

Offering a one-stop-shop for information on services, advice and support available

Sharing the lived experience of having an SCI through peer support

Influencing social change on a systemic and individual level

Providing temporary and emergency care to people in their homes as required

Supporting people back into employment, education or training





Operating an Australian Disability Enterprise that employs people with disability and pays full award wages

Providing accommodation for people transitioning home from hospital, or who need a break.

SCIA was founded by people with Spinal Cord Injuries. We employ and support SCI disabilities and at present they make up 33% of our staff.

We are a member based organisation, with more than 2,000 members that include people with disability, their families, carers and professionals in the sector.

As a NDIS provider, we are committed to the ongoing improvement of our processes and procedures to ensure that our service delivery complies with the National Practice Principles and NDIS Safeguards commission.

SCIA & NeuroMoves are now proudly part of the Royal Rehab Group which is a leading Australian provider of specialist neurological rehabilitation and community-based therapy services.

About The Role.. SCIA has partnered with Transport for NSW to deliver the Centralised Booking Service (CBS) across the Sydney Metropolitan Area, supporting people to book and access Wheelchair Accessible Taxis.

This role is a

Part Time Fixed Term Contract for 14 months

and is an essential 24/7 service is an exciting chance for SCIA to create meaningful employment opportunities for people with disability and recognise the value that lived experience brings to the workplace.





This is a work-from-home role operating across a 24/7 roster.

In This Role, You Will

Lead and support Customer Service Representatives during your shift

Answer calls and assist customers booking Wheelchair Accessible Taxis

Coordinate and dispatch bookings to the accessible taxi fleet

Support drivers and taxi service providers with booking enquiries

Manage customer and driver feedback, complaints and escalationsMonitor call volumes, queues and workflow to maintain efficient service

Ensure booking and customer information is entered accurately into relevant systems

Coordinate shift responsibilities, including dispatch, incoming calls and team breaks

Act as the senior escalation point and support the Contact Centre Manager

Participate in a rotating overnight on-call roster

About You.. You’re a natural people person who enjoys supporting a team, solving problems and keeping things running smoothly. You’re calm when things get busy, comfortable making decisions and know how to create a positive experience for both customers and your team.

You’ll Bring

Strong written and verbal communication skills

Great attention to detail and a commitment to getting things right

Experience leading and supporting a diverse team

A calm, solutions-focused approach, even when things get busy

Strong interpersonal skills and a genuine customer-first mindset

Confidence handling challenges, escalations and problem-solving

An open mindset and the ability to adapt to change

A willingness to learn, grow and try new ways of doing things

Experience in the disability or transport sector is a bonus, bu

📌 Shift Lead (Canberra)
🏢 Royal Rehab Group
📍 Canberra