Dental Receptionist & Personal Assistant

Dental Receptionist and Personal Assistant Join Our Modern, Patient-Focused Specialist Prosthodontic Dental Practice Do you take pride in providing exceptional patient care and effective team management? Are you looking to be part of a modern, progressive practice? If so, this could be the perfect role for you We are seeking a

Receptionist and Personal Assistant

to join our friendly team on a

permanent part-time basis (4 days a week) . In this position, you’ll play an essential role in ensuring the smooth and effective daily operation of our practice. You’ll help achieve our business goals by maintaining exceptional patient service standards, supporting our clinical team, and managing administrative processes that keep our practice running seamlessly. Work Hours

Monday: 8:00 AM – 4:00/5:00 PM Tuesday: 8:00 AM – 4:00/5:00 PM Thursday: 8:00 AM – 4:00/5:00 PM Key Responsibilities

Manage the appointment schedule to ensure efficient workflow and optimal patient allocation Perform financial administration tasks, including patient billing, account management, and practice banking Oversee daily front office operations and maintain a smooth, professional patient experience Coordinate patient communications, prepare and manage dictation letters, and liaise with external laboratories and service providers Provide personal assistant support to the principal practitioner as required Create, edit, and manage practice content across Instagram and other social media platforms to support patient engagement and brand presence Utilise Microsoft Office Suite (Word, Excel, Outlook), Canva,



and social media tools to prepare correspondence, marketing materials, and administrative documents Deliver exceptional customer service to maintain high levels of patient satisfaction and engagement Undertake general administrative, operational, and ad hoc duties to support the smooth running of the practice Qualifications

Previous experience in

dental or medical reception

is essential Proficiency with

dental software

(preferably D4W/D4Web) is highly regarded Strong understanding of

dental terminology

and clinical processes is preferred Key Attributes

Excellent communication skills

– both written and verbal, with the ability to manage conflict and ensure a positive experience for both patients and staff. Reliable and consistent

– punctual, dependable, and steady in performance and behaviour. Warm and personable

– helps patients feel welcome, comfortable, and cared for over the phone and face-to-face. Proactive and self-motivated

– takes initiative to improve systems, solve problems, and enhance efficiency within the practice. Organised and efficient

– effectively prioritises, delegates, and completes tasks on time. Team-oriented

– fosters collaboration, supports colleagues, and contributes to a positive team culture. Strong work ethic

– maintains professionalism, presentation, and attention to detail. Adaptable and flexible

– able to respond calmly and efficiently to changing situations. Personal assistant mindset

– understands that assisting with personal duties for the principal is an integral, non-negotiable aspect of the role. Experience

Dental or medical receptionist: 2 year is preferred

📌 Dental Receptionist (Port Phillip City)
🏢 Melbourne East Prosthodontics
📍 Port Phillip City