Retail Assistant / Clinic Manager Location: North Rocks / North Ryde, NSW Employment Term: 20-30 hours across 4-5 days. Salary Package: $29-$35per hour

About the role: As the first point of contact for audiology customers, you’ll handle enquiries in person and over the phone, guide customers through pre-screening tests, troubleshoot hearing aid issues, and support the Audiology Business Owner with the day-to-day running of the clinic. You’ll also lead training for retail team members to ensure they understand audiology services and can provide consistent, high-quality support.

You will also have the opportunity to progress from a Retail Assistant into

a Retail Clinic Manager

through our comprehensive training program.

The preferred hours for this position are (Monday to Friday, 10am –2pm), with flexibility to include additional hours for the right person. The role is based across North Rocks / North Ryde NSW.

Ability to speak Mandarin is highly desirable, but not essential.

Key Duties:

Provide exceptional customer service and build lasting positive relationships

Perform hearing screening and hearing aid maintenance (full training provided)

Schedule appointments through the Simply Hearing system

Manage administrative duties

Liaise with store partners and ensure smooth flow of daily clinic operations

Lead training with the retail team as an audiology champion of the store

To be successful in this role, you will possess the following;

Passionate about making a meaningful impact on the lives of others

Previous experience in a fast-paced retail/customer service setting





Previous experience in Audiology or allied health is desirable but not required

Strong interpersonal and communication skills, with empathy towards others

Strong computer literacy and highly adept in Bluetooth and troubleshooting technology

Committed towards continuous learning and development.

Full Audiology training provided

Benefits & Perks

Two Free pairs of glasses per year

Birthday and Volunteer Leave

30% Family & Friends discount for glasses

Health & wellbeing support through our Employee Assistant program

Access to Specsavers Perks with 500+ popular retailers

Work-life balance and permanent employment opportunity

About Specsavers Audiology Specsavers Audiology is transforming the hearing care industry by making hearing aids more affordable and introducing transparent pricing, removing barriers that have traditionally prevented many people from accessing the help they need. As part of the team, you’ll be supporting community members improve your hearing health in a welcoming, retail-based environment.

Why Specsavers? We're proud to be the

#1 Best Place to Work in Australia, as recognised by Great Place to Work

2026

We're passionate about creating an environment where our people can thrive. It's an accolade earned through the voices of our team members and reflects the supportive, inclusive, and purpose-led culture we've built together.

If you have any questions about the role, please . Due to the high volume of applicants, only successful applicants will be contacted. We thank you for your time and interest.

📌 Audiology Assistant (Sydney)
🏢 Specsavers
📍 Sydney