21 Oct
|
seek.com.au
|
Port Phillip City
21 Oct
seek.com.au
Port Phillip City
Modus is seeking a highly experienced Contact Centre Manager to lead the Helpdesk Team across voice, email, portals and after-hours channels in a fast-paced, 24/7 operation in Melbourne. You will own work orders, forecasting and rostering while maintaining high service standards and driving customer experience improvements. The role requires 5+ years managing a complex customer contact centre, solid leadership, and the ability to mentor high-performing teams.
📌 International 24/7 Contact Centre Leader (Port Phillip City)
🏢 seek.com.au
📍 Port Phillip City