Job Identification:

224637

Job Category:

Guest Services, Operations, and Front Office

Job Schedule:

Part time

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work You will be the first point of contact for guests, responsible for ensuring smooth check-ins, check-outs, and addressing guest inquiries throughout their stay. You play a key role in making guests feel welcome, ensuring that all their needs are met and that any issues are resolved promptly. As a

Guest Service Agent

, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Discover Your Next Destination Nestled on the banks of the Swan River, neighboring the iconic Elizabeth Quay, DoubleTree by Hilton Perth Waterfront offers guests a serene atmosphere, right in the heart of the city. With stunning waterfront views, contemporary accommodation, and exceptional dining venues, our hotel is dedicated to delivering the warm DoubleTree welcome and creating memorable experiences for every guest.

A World of Rewards

Enjoy the convenience of a fully provided and laundered uniform

Complimentary fresh and healthy meals while on duty

Personalised development with support from our on-site Learning & Development Manager, plus global career opportunities across Hilton.

Make a meaningful impact through our award-winning Corporate Responsibility programmes – learn more (Responsible Business | Travel with Purpose | Hilton TWP) (responsible-business/)





Go Hilton Team Member Travel Program – enjoy heavily discounted hotel stays from as little as $70 per night across the globe

Fitness Passport - access a wide network of gyms and fitness centres

Up to 25% off Food & Beverage across participating outlets

Year-round recognition programmes celebrating your contributions and achievements

Wellbeing initiatives to support your mental and physical health

Here’s what you’ll do during a typical day:

Deliver a warm welcome:

Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance

Support efficient check-out:

Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately

Provide hotel and local knowledge:

Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries

Promote hotel services:

Use up-selling techniques to recommend hotel amenities and maximize room and service revenue

Delight our guests:

Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

What It Takes to Make the Stay At Hilton,



our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of

Hospitality

. Acting with

Integrity

and always doing the right thing. Inspiring others through

Leadership

. A belief that

Teamwork

drives the best outcomes. A sense of

Ownership

and accountability. And a focus on the

Now

, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

Have a minimum of 6 months of full Australian Working rights (sponsorship is not offered)

Physically based in the Perth Metropolitan Area or willing to relocate (no relocation allowance is offered)

Valid Responsible Service of Alcohol (RSA) certificate

Previous experience in a guest service or front office role within the hospitality industry.

Strong communication and interpersonal skills, with the ability to handle guest inquiries and complaints professionally.

Proficiency in hotel property management systems (PMS) and general front office procedures.

Excellent multitasking skills and the ability to remain calm and professional in a quick-paced environment.

Proficiency in English; additional languages are a plus.

Ability to work flexible hours, including nights, weekends, and holidays.

A positive attitude and a genuine passion for providing exceptional guest service.

Join an Award-Winning Workplace Culture At Hilton, we don’t just deliver exceptional experiences for our guests—we build

📌 Guest Service Agent (Perth)
🏢 Hilton
📍 Perth