We are seeking Expressions of Interest from experienced Service Designers, UX Designers, and Service Design/UX hybrid professionals to join our team on a permanent basis to assist with upcoming opportunities within large-scale digital transformation and service improvement programs. We anticipate demand across a range of seniority levels, particularly mid-level Service Designers, with opportunities also expected for senior practitioners capable of leading discovery activities, stakeholder engagement, and service design initiatives. About the Opportunities These roles will focus on designing and improving services that are customer-centred, evidence-based, and aligned to organisational outcomes. Successful candidates will work closely with business stakeholders, delivery teams, product owners, and end users to understand needs, identify opportunities, and translate insights into practical design outcomes. Depending on the assignment, responsibilities may include:
• Leading and facilitating discovery and co-design activities
• Creating service blueprints, customer journeys, ecosystem maps and service maps
• Conducting user research and synthesising findings into actionable insights
• Translating business, policy and operational requirements into service design artefacts
• Facilitating workshops and bringing stakeholders along the design journey
• Identifying pain points, opportunities and service improvements
• Developing UX wireframes, concepts and mock-ups to support early-stage delivery
• Supporting the transition from discovery through alpha and prototype phases
• Collaborating with multidisciplinary teams including product, technology,



change and business stakeholders We're Interested in Professionals with Experience in: Service Design
• Service blueprinting
• Customer journey mapping
• Service mapping and ecosystem mapping
• Human-centred design methodologies
• Workshop facilitation and co-design
• Stakeholder engagement and management
• Policy and operational process analysis
• Service improvement and transformation initiatives UX Design
• UX research and usability testing
• Wireframing and prototyping
• UX mock-ups and concept design
• Information architecture
• Interaction design
• Design systems and accessibility
• Figma, Sketch, Adobe XD or similar tools Highly Regarded
• Ability to perform both Service Design and UX Design functions
• Experience supporting products through discovery, alpha and early delivery phases
• Public sector or large enterprise transformation experience
• Security clearance (Baseline, NV1 or higher) Who We're Looking For You are a cooperative designer who can confidently engage stakeholders, navigate complex environments, and translate ambiguity into clear, practical outcomes. Whether your strengths lie in service design, UX design, or a combination of both, you'll bring a user-centred mindset and a passion for designing better experiences. Alot of our work will be across federal and state government style engagements therefore Australian Citizens, Baseline and NV1 cleared personnel is highly regarded Register Your Interest If you're interested in hearing about upcoming opportunities, we'd love to connect. Please submit your CV detailing your experience across Service Design, UX Design, Human-Centred Design, User Research, Service Blueprinting, Journey Mapping, and Digital Transformation initiatives.

📌 UI UX (Canberra)
🏢 Elysium Digital
📍 Canberra