Job Description

As Account Director, you’ll be the day-to-day lead on complex health/pharma accounts and multi-brand portfolios. You’ll be the link between our clients and internal teams, building trusted client relationships, owning the commercial health of your accounts and running delivery end-to-end. You’ll coordinate creative, medical writing, strategy and tech, lead regulatory workflows and mentor junior team members.

Role & Responsibilities

Clients

- Know your client’s business and brands inside out, and become a trusted partner to their brand and marketing leads.
- Be the day-to-day client contact. Proactively communicate status and flag challenges early, with options.
- Align internal teams to deliver against client marketing strategies with precision and consistency.
- Bring a considered point of view to briefs and identify opportunities to grow the work.
- Make sure the “brilliant basics” are always in place.

Project & Portfolio Delivery

- Own schedules, budgets, risks and quality across complex digital and omnichannel projects (sites, iVAs/eDetailers, Approved Emails, campaigns, content programs). Where a PM is assigned, partner with them on day-to-day delivery.
- Translate briefs into scoped plans with milestones, dependencies and review gates. Run stand-ups, WIPs and stakeholder forums.
- Mentor junior team members on estimation, briefing,



client communication and handover excellence.

Healthcare Compliance

- Lead MLR and regulatory workflows (Medicines Australia Code, TGA) with impeccable documentation.
- Oversee routing and tracking of materials through Veeva PromoMats/Vault (and client equivalents), coordinating medical/legal reviews and ensuring audit readiness.
- Anticipate compliance risks and build realistic delivery plans around gating and approval cycles.

Financial Management

- Take responsibility for the financial health of your accounts. Manage budgets, burn and change control with discipline.
- Track projects weekly, take part in fortnightly BVA meetings and make sure projects are profitable on completion.
- Maintain accurate revenue forecasts and align resource planning to them.
- Flag variances early with options, and lead estimates for recent briefs and scope changes.
- Identify organic growth opportunities within your accounts.

Ways of Working & Tools

- Use Orchard’s tool suite (Workbook, Jira, PageProof, Confluence) to document and traffic work through the agency. Keep Jira boards and ticket quality clean and documentation current.
- Be the quality gatekeeper. Nothing goes to the client unless it meets Orchard’s standards.
- Use AI tools to speed up documentation, risk scans, QA checklists and status reporting.

📌 Orchard - Account Director - Health/Pharma (Sydney)
🏢 Orchard Marketing
📍 Sydney