Senior Business Analyst | Business Transformation & Process Redesign
- 3 months + 3 months
- Canberra Seeking Senior Business Analyst to lead discovery, process redesign and requirements definition for a strategic transformation initiative. The initial focus is improving approval, governance, monitoring and reporting services and defining requirements for replacing a legacy application. You will work across business, ICT and information management teams to develop practical improvements and support investment decisions.

Key responsibilities
• Lead discovery workshops and stakeholder interviews.
• Map current-state processes, workflows and improvement opportunities.
• Design future-state processes and service models.
• Elicit and document business, functional and non-functional requirements.
• Analyse workflow, records management, information management and reporting needs.
• Identify improvements to efficiency, governance and user experience.
• Assess solution options and develop recommendations and implementation roadmaps.
• Support business cases, investment proposals and executive briefings.
• Align proposed improvements with enterprise initiatives. Essential experience
• Business analysis across transformation, process improvement,



digital services or ICT-enabled change.
• Requirements elicitation, analysis and documentation.
• Business process modelling, redesign, gap analysis and future-state operating models.
• Business cases, options analysis and recommendations for senior stakeholders.
• Solid communication, workshop facilitation and stakeholder management.
• Ability to deliver high-quality artefacts independently and manage competing priorities. Desirable experience
• Government, health, research, regulatory or similarly governed environments.
• Workflow, case management, records management or digital platforms, particularly ServiceNow or Microsoft Power Platform.
• Procurement, solution evaluation, vendor engagement and legacy system modernisation. Apply Submit your CV and a one-page pitch, maximum 5,000 characters, addressing all selection criteria. Include relevant examples and outcomes. Confirm your Australian citizenship, ability to work onsite in the ACT. #SeniorBusinessAnalyst #BusinessTransformation #ProcessRedesign #RequirementsAnalysis #BusinessProcessModelling #Workshop Facilitation #StakeholderEngagement #BusinessCase #OptionsAnalysis #InformationManagement #ServiceNow #PowerPlatform.

📌 Senior Business Analyst | Business Transformation (Canberra)
🏢 ZSoft Technologies
📍 Canberra