The Opportunity Join Crawford TPA as a Liability Claims Consultant and become part of a high-performing, supportive team managing complex liability claims across Australia. This is an excellent opportunity for an experienced claims professional looking to further develop their technical expertise, gain greater autonomy, and work closely with clients and key stakeholders on a diverse portfolio of claims.

You will be responsible for managing personal injury and property liability claims from lodgement through to settlement, while building valuable industry relationships and contributing to outstanding client outcomes.

What's In It For You?

Hybrid working arrangements for greater flexibility and work-life balance

Exposure to complex and interesting liability claims across multiple jurisdictions

Clear career progression opportunities within a growing global organisation

Ongoing training, development and technical support from experienced professionals

Be part of a cooperative team that values expertise, knowledge sharing and continuous improvement

Why Crawford? For more than 80 years, Crawford has been helping people, businesses and communities recover from loss. As a global leader in claims management and outsourcing solutions, we offer more than just a job. We provide meaningful work, ongoing development and opportunities to build a rewarding long-term career.

Crawford TPA is an AFS licensed, Lloyd's accredited Third Party Administrator delivering specialised claims management solutions across Australia and internationally.



Our people benefit from the stability and resources of a global organisation while enjoying the support and culture of a close-knit local team.

What You Will Be Doing

Managing a portfolio of liability claims from lodgement through to settlement

Assessing coverage, liability and claim quantum in line with legislation and policy requirements

Investigating and managing complex personal injury and property liability claims

Providing technical advice and recommendations to clients and stakeholders

Participating in client reviews and claims strategy discussions

Managing escalated claims matters and complaints where required

Building and maintaining strong relationships with clients, solicitors, brokers and external service providers

What We Are Looking For Essential

Previous experience managing liability claims (at least 1 years’ experience)

Strong understanding of relevant legislation and claims handling practices

Strong analytical, problem-solving and decision-making abilities

Ability to prioritise workloads and work autonomously

High attention to detail and strong organisational skills

Desirable

Tertiary qualifications in Law, Business, Insurance or a related discipline

Career Growth at Crawford We are committed to helping our people grow and build rewarding long-term careers. Depending on your interests and career goals, opportunities may include:

Senior Claims Consultant and Technical Specialist pathways

Leadership and people management opportunities

Exposure to broader claims disciplines and specialist insurance lines

Cross-functional opportunities across Crawford's national and global network

National and international career development opportunities

📌 Liability Claims Consultant (Melbourne)
🏢 Crawford
📍 Melbourne