VAPS Market Business Navigation & Operations Manager - IKEA Queensland

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.

What you need to know

Working at IKEA has its benefits and rewards:

- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
- Bonus programme (where eligible)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information

- This role is Permanent, Full-time, 76 hours per fortnight.
- This role works across IKEA Logan and North Lakes in Queensland, with time split equally between both stores. Operating in a VAPS environment with shared market leadership, the role connects business results to daily operations across both units.




- As our store operates 7 days a week, you are expected to work a rotating roster with a mix of day and evening shifts, including every other weekend, working both Saturday and Sunday.
- As part of the recruitment process this role requires a pre-employment check for final candidates.
- Applications close Tuesday 10 November 2026.

About this work area

As Business Navigation & Operations Manager for the Queensland market, your responsibilities will include, but are not limited to:

- Operate as a market leader in a VAPS environment, supporting shared market leadership across the Logan and North Lakes stores and taking responsibility for the performance and development of both stores.
- Lead the market business and financial planning process in close partnership with the Market Manager and Market Management team, securing alignment between financial priorities, commercial direction and in-store reality.
- Drive budgeting, forecasting, follow-up and scenario planning, maintaining a full end-to-end understanding the Profit & Loss of both stores and the operational drivers behind business performance.
- Actively contribute as a key member of the Market Management team, supporting strategic direction and long-term growth.
- Identify commercial opportunities in collaboration with the Commercial Team and relevant functions,



promoting strong business case, ROI and cost-conscious thinking.
- Optimise market performance through close-the-gap analysis, benchmark KPIs and implementation of best practice, connecting business results to daily operations and what is happening on the shop floor.
- Provide relevant, user-friendly business information, building financial and performance competence across the organisation to support solid decision-making, and enable managers to turn insight into practical, sustainable action.
- Act as a trusted financial business partner and business navigator, influencing managers and specialists across Sales, CFF, Customer Relations, Com&In;, IKEA Food, P&C;, Recovery, Staff Planning, IT, and Risk & Compliance.
- Secure succession through talent identification and develop and empower leaders and teams through sharing your business expertise.
- Provide leadership and governance across Business Risk & Compliance, Product Quality & Recovery, and IT Support, ensuring robust compliance, quality standards, operational continuity, and effective IT support at store level.

As Business Navigation & Operations Manager you are:

- A senior business leader with extensive experience in Business Navigation and Operations, ideally within a complex, high-volume retail environment and ideally holding a degree in Business/Finance/Economics or a related field.
- Highly skilled in financial steering, P&L; management, budgeting and forecasting, with the ability to translate strategy into action.
- Passionate about growing the business through strategic and operational development.
- An experienced leader who can drive the business p

📌 VAPS Market Business Navigation (Brisbane)
🏢 Ikea
📍 Brisbane