We think outside the box by redefining recruitment

At Synergie Australia, we connect great people with great opportunities. We are currently recruiting

10 experienced Call Centre Operators

for a large public sector organisation based in Parramatta.

This is an excellent opportunity for customer-focused professionals looking to join a busy contact centre environment where you will be supported with comprehensive training and ongoing guidance.

The important parts

Position:

Call Centre Operator

Location:

Parramatta, NSW

Pay Rate:

$37.50 per hour + Super

Contract:

23 October 2026 to 22 April 2027

Hours:

35 hours per week, 7 hours per day

Roster:

Rotating roster between 7:00am and 7:00pm, Monday to Friday

Work Arrangement:

100% onsite

Comprehensive initial training provided

Police Check required

In-person interview required in Parramatta

Please note:

Due to operational requirements, candidates must be available across the full rotating roster and leave will not be available during the Christmas and New Year period.

What you will be required to do Working within a high-volume contact centre environment, you will:

Provide professional and helpful customer service across a range of enquiries

Handle inbound customer interactions while maintaining a high standard of service

Accurately navigate internal systems and record customer information

Communicate clearly and professionally with customers

Manage emails and written correspondence with strong attention to detail

Follow established processes,



procedures and service standards

Quickly learn and confidently use new systems and software

Work collaboratively with your team and Subject Matter Experts

Participate in comprehensive classroom training and supported on-the-job learning

Transition to independently managing customer enquiries following successful training and assessment

To be successful in the role you will

Have

2 to 3 years' customer service experience , ideally across call centre, administration, retail or a similar customer-facing environment

Have previous experience working within an office environment

Possess excellent written and verbal communication skills

Be confident speaking with a wide variety of customers

Have strong email etiquette and professional written communication skills

Have intermediate computer skills and be comfortable working across multiple systems

Be proficient with Microsoft Office, particularly Outlook and Teams

Be technically savvy and able to learn new systems quickly

Be reliable and committed to attending the full training program

Be available to work across the rotating roster between

7:00am and 7:00pm Monday to Friday

Be comfortable working





100% onsite in Parramatta

Be willing and able to complete a Police Check

Previous public sector experience will be highly regarded but is

not essential .

Training & roster Successful candidates will complete

two weeks of full-time, classroom-style training , followed by a supported nesting period where you will work closely with experienced Subject Matter Experts before being assessed to work independently.

Full attendance throughout the training program is required.

Following training, you will work across a

two-week rotating roster , with shifts scheduled between 7:00am and 7:00pm Monday to Friday. Rosters may include early, mid and later starting times.

What’s on offer for you

$37.50 per hour + Super

35-hour working week

Initial contract through to April 2027

Opportunity to build experience within a large public sector setting

Structured training and ongoing support

Parramatta location

Monday to Friday roster

No weekend or public holiday shifts

10 positions available

About Synergie Australia Synergie Australia is part of a global recruitment group operating across multiple countries and industries. We pride ourselves on building genuine relationships with our candidates and clients and connecting the right people with the right opportunities.

If you have strong customer service experience, excellent communication skills and are ready to take the next step in your career, we want to hear from you.

📌 Call or Contact Centre Operator (Parramatta)
🏢 Synergie Group
📍 Parramatta