A proactive, adaptable and student-focused Student Support Officer to support learners throughout their training journey, from enrolment through to graduation. The successful candidate will play a key role in ensuring students feel supported, informed and engaged throughout their studies, while helping maintain effective student administration and communication.
Key responsibilities
- Support students throughout the full student lifecycle, from enrolment and onboarding through to course completion and graduation including some work placement tasks
- Manage student records, enrolments, progression and administration using Axcelerate
- Respond promptly and professionally to student and team enquiries, providing clear guidance and practical support
- Monitor student progress and proactively follow up on outstanding assessments,
overdue tasks and engage with students requiring additional assistance
- Liaise with trainers and assessors, and internal teams to resolve student concerns and support successful outcomes
- Assist with extensions, course progression, completion requirements and graduation processes
About you
- Axcelerate experience is essential
- Excellent communication and interpersonal skills, with a strong commitment to student support
- Highly adaptable and responsive, able to manage changing priorities in a busy environment
- A proactive approach to problem-solving, with the ability to follow up and take ownership of tasks
Send your applications to ***********@auscaregroup.com.au
📌 Student Support Officer (Balcatta)
🏢 Auscare Group
📍 Balcatta
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