The Assistant Tenancy Worker is responsible for assisting with duties in relation to the tenancy management of the housing provided to Youth Housing Project tenants and will undertake this work in accordance with Residential Tenancies Authority requirements and processes. The worker is to be involved in information and referral services to all young people in contact with the service. The worker will also maintain a role in advocacy which prioritises the rights and needs of young people. The worker will work collaboratively with others within the Youth Housing Project team.
Key responsibilities
- Ensure that tenants are aware of their rights and obligations related to their tenancy
- Liaise with all relevant bodies regarding property maintenance and repairs and ensure all work undertaken is monitored and completed in a timely manner
- Inform and liaise with the staff team and management committee on particular tenancy and property management issues
- Develop and maintain up-to-date information on RTA procedures and processes and tenancy issues and share these with tenants and other staff
- Assist in reviewing and developing Tenancy and Property Management infrastructure, policy, procedures and processes to maintain effective functioning of this aspect of YHP services
- Establish productive/effective working relationships with high and complex needs young people which will include conflict resolution, negotiation and mediation
- Organise the ongoing maintenance and general upkeep of properties
- Carry out inspections of properties and ensure that smoke alarms are tested regularly
- Assist to establish and finalise tenancies in accordance with the RTA
- Maintain property inventories and perform associated checks
About you
- Demonstrated capacity to be well organized, effectively manage time and have the ability to prioritise workload
- Knowledge, or the ability to gain knowledge in property management, maintenance response, scheduling, maintaining of maintenance/tenancy registers and tenancy databases
- Demonstrated well developed skills in using Microsoft Office software including Word and Excel
- Demonstrated knowledge, or ability to gain knowledge, of the Residential Tenancies Act and processes and its implication for tenancy management in a community housing organisation
- Well developed interpersonal skills together with written and verbal communication skills
- Ability to work unsupervised and as part of a team
- Ability to relate to young people and their families from diverse cultural and socio-economic backgrounds and a sound understanding of Social Justice Principles
- Familiarity with computer systems and software applications
- A current driver's license
- A current Working with Children Check - Blue Card from the Blue Card Services, Justice Services Department of Justice and Attorney-General
About us
Youth Housing Project Association Inc. is a community housing organisation providing housing and support services to young people.