About the opportunity

AFG Securities is undertaking a significant transformation program, including the implementation of a new Credit Decision System and Core Banking System, to support increasing loan volumes. We are seeking an experienced Process Improvement Lead to play a central role in redesigning how our lending operations work.

Reporting to the Program Director, Securities Transformation, you will identify operational inefficiencies, design scalable future-state processes, and work with business, technology, credit, risk and compliance teams to deliver lasting improvements to service, efficiency and the broker and borrower experience.

If you love untangling complex processes, are as comfortable in the detail as in front of our stakeholders and get a kick out of seeing your improvements stick, this one's for you.

What you'll do

- Lead operational excellence and continuous improvement across our lending and financial services operations

- Analyse end-to-end business processes to pinpoint inefficiencies, bottlenecks, risks and automation opportunities

- Design and implement improvements that lift productivity, customer outcomes, compliance and scale

- Facilitate process mapping, root cause analysis and workflow optimisation

- Drive standardisation of operational procedures, controls and best practice

- Partner with business, technology, compliance and operations teams to make improvements last

- Build the metrics, KPIs and reporting that show your impact

- Support transformation programs, system implementations and change initiatives

- Identify opportunities for automation and digitisation (including RPA and AI agents)

- Keep our processes aligned with banking and lending regulatory, compliance and risk requirements

What you'll bring

- 7+ years in operations, process improvement or business transformation (ideally in financial services)

- Relevant tertiary qualifications in Business, Finance, Operations or a related field

- Hands-on experience with Lean, Six Sigma, Kaizen or similar methodologies





- Strong domain knowledge across lending, banking and financial services operations

- A track record working within regulated financial services environments

- Proven capability in process mapping, workflow analysis and operational optimisation

- Strong analytical and problem-solving skills and a data-driven mindset

- Experience leading cross-functional initiatives and engaging stakeholders at all levels

- Excellent communication and facilitation skills, with the ability to influence

- The ability to juggle multiple priorities in a fast-paced workplace

Nice to haves

- Exposure to mortgage lending, credit, settlements, broker operations or loan servicing

- Experience with automation and workflow tools, RPA and AI agents

- Knowledge of operational risk and compliance frameworks

- Lean Six Sigma certification (or equivalent) highly regarded

About AFG

Australian Finance Group (ASX:AFG) is one of Australia's largest mortgage broking groups, founded back in 1994 and now employing 300+ staff across Australia. As a category leader, AFG has some 4,000 finance brokers in its network with access to over 10,000 financial products from more than 80 of Australia's leading lenders.

Through our broker network, AFG processes around one in 10 of all Australian residential mortgages and manages over $214 billion in residential and commercial finance.

In addition to our broker network, AFG has a rapidly growing home loan business, and an expanding footprint in the provision of business lending solutions.

At AFG our purpose is to create a fairer financial future for all. Our business prides itself its innovative, entrepreneurial and collaborative culture, which is underpinned by our values of integrity, accountability, customer-centric and team player (IACT). Our teams are intricately engaged across the business, and we encourage people with ideas and a willingness to learn to join us.

AFG is committed to our culture. We provide an inclusive workplace where all are welcomed and recognised for their unique ability, regardless of gender, race, religion, disability, orientation, or other identity attribute.

📌 Process Improvement Lead (12-Month Contract) (Perth)
🏢 Australian Finance Group
📍 Perth