Job Description PURPOSE OF THE POSITION (i.e. the “WHAT”): The position of the Practice Receptionist is to provide receptionist, secretarial and administrative support to the practice. You will work as part of a team to provide professional, patient-focused customer service.

In this role, you will maintain and contribute towards a supportive, respectful and motivated team culture. You will also contribute to our performance and engagement culture by actively participating in performance goals, career goals and meaningful 1:1 conversation with your manager.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES

Ensure a first-class experience for patients when they arrive to the practice for their scans

Understand Medicare Benefits Schedule (MBS) and a solid understanding of radiology examinations

Conducting accurate patient identity checks to ensure the correct referring doctor and examination is entered upon patient arrival

Liaise with patients to inform them about diagnostic procedures, accurate preparation and update them about changes in services

Work as part of a team to provide professional, patient-focussed customer service

Monitor and follow up on open cases to ensure patients are updated in a timely manner.

Ability to problem solve by identifying issues and providing appropriate solutions, escalating complex cases where required.

Maintain knowledge of PRP workflows and processes, keeping up to date with changes to ensure compliance with the company

Action administration duties within the practice including but not limited to emails, referral uploads, referral waitlists and banking

Be responsive to changing business priorities, taking on new challenges and responsibilities as they arise.





Contribute to various projects and assignments as required to support the overall team and organisational goals.

Take accountability and provide support to others in various other related duties, activities and projects from time to time, in line with the needs of the business.

The Advanced Team Member Band is responsible for all the duties of a Practice Receptionist, whilst also providing assistance and support to the Office Manager. This role is focused around supporting and training new and existing employees, to ensure they’re updated across workflows and PRP processes.

ADDITIONAL KEY ACCOUNTABILITIES AND RESPONSIBILITIES – ADVANCED TEAM MEMBER BAND

Fulfilling the Practice Receptionist role to a high standard

Be the first point of contact for employees in the absence of the Office Manager to deal with feedback, complaints, troubleshooting etc.

Work in partnership with the Office Manager and Chief in supporting the practice

Strong technical knowledge of Medicare Perks Schedule (MBS) and have in depth understanding of radiology examinations

Provide assistance and support to the Office Manager with the recruitment process and providing training and guidance to new and existing employees

Strong knowledge of PRP workflows and processes, keeping up to date with changes to ensure compliance with the company





Assist the Office Manager with guiding and navigating the team of Practice Receptionists through the employee experience including recruitment, onboarding, induction, training and development, probation management, performance management, coaching, giving feedback and resignations and terminations as required

EXPERIENCE:

Some experience in a customer service role, preferably in a healthcare or radiology setting

Strong interpersonal skills

Excellent communication skills, both verbal and written

Knowledge of some medical terminology and some radiology procedures

Strong empathy and active listening skills

Customer service orientation with a focus on patient satisfaction

Strong computer skills and ability to learn and adapt to new systems

ADDITIONAL EXPERIENCE – ADVANCED TEAM MEMBER BAND

Substantial experience in a customer service, preferably in a healthcare or radiology setting is required

Successfully completed the “Advanced Team Member” Training module on the Learning Hub

Excellent understanding of PRP’s Practice Receptionist role and the relevant workflows

Ability to effective train, coach and mentor junior employees

Strong interpersonal skills with the ability to motivate and develop teams

Excellent communication skills, both verbal and written

Knowledge of all medical terminology and all radiology procedures

Strong empathy and active listening skills

Customer service orientation with a focus on patient satisfaction

Strong computer skills and ability to learn and adapt to new systems

Ability to take initiative and solve problems when there are

📌 Practice Receptionist (Sydney)
🏢 Prp Diagnostic Imaging
📍 Sydney