About the job Travel Customer Service Representative

Position Overview

We are seeking a dedicated

Travel Customer Service Representative

to assist clients before, during, and after their trips. This role is focused on delivering exceptional service, managing travel-related requests, and ensuring every traveler enjoys a smooth and worry-free experience. Key Responsibilities

Communicate with clients via email, phone, and messaging platforms to provide support Handle booking modifications, itinerary adjustments, cancellations, and special travel arrangements Provide accurate information about destinations, travel requirements,



and company procedures Proactively follow up with clients to confirm travel details and resolve concerns Address and resolve issues promptly while maintaining a professional and positive attitude Ideal Candidate

Excellent communication skills with a customer-focused approach Previous experience in customer service (travel or hospitality preferred) Organized, dependable, and able to manage multiple tasks efficiently Comfortable using digital systems and learning new tools Passionate about travel and committed to client satisfaction Fully remote position with flexible schedule Comprehensive training and continuous support Opportunities for professional growth Access to travel perks and industry discounts Supportive and collaborative team environment

📌 Remote Travel Concierge (Newcastle)
🏢 Live the Dash Travel
📍 Newcastle