Job Description Senior Collections Officer

Inner West Sydney Asset Finance | Commercial Collections Established Finance Business Remuneration: to $90k plus super

About the Company Our client is an established Australian finance business providing funding predominantly for vehicles.

With a long-standing presence in the market, the business prides itself on building strong customer relationships and providing responsive, practical service.

This is an opportunity to join a close-knit team where you will have responsibility for managing customer accounts and working directly with senior management.

About the Role Reporting to the General Manager, you will be responsible for managing the collection of overdue customer accounts and working with customers to resolve payment issues.

This is a hands‑on collections role where you will communicate directly with customers, brokers and external parties to understand individual circumstances, negotiate appropriate payment arrangements and achieve positive recovery outcomes.

You’ll manage accounts through the collections process and provide regular updates on overdue accounts. Where matters become more complex, you’ll work closely with senior management and external recovery specialists.

The role also provides exposure to insolvency matters, asset repossessions and loss recovery.

Key Responsibilities

Manage a portfolio of overdue customer accounts

Contact customers regarding outstanding payments and negotiate appropriate payment arrangements

Work with customers to resolve payment issues and return accounts to satisfactory payment arrangements

Respond to enquiries from customers and brokers in a professional and timely manner

Liaise with administrators, liquidators, bankruptcy trustees,



accountants and legal professionals where required

Maintain accurate records and provide regular reporting on overdue accounts

Escalate more complex recovery matters to senior management

Assist with the repossession and sale of motor vehicles and other financed assets where required

Work with external collection and recovery specialists on more complex matters

Build strong working relationships with customers and internal and external stakeholders

About You

Previous collections experience within asset finance, equipment finance, banking or a related financial services setting

Experience managing overdue customer accounts and negotiating payment arrangements

Strong communication and relationship‑building skills

A practical and professional approach to resolving difficult customer situations

Good organisational skills with the ability to manage your own portfolio and priorities

Strong attention to detail and accurate record keeping

Confidence dealing with customers, brokers and external professional advisers

Working knowledge of Microsoft Word, Excel and Outlook

What's On Offer

Join an established Australian finance business

Broad collections role with ownership of your own portfolio

Exposure to commercial collections, insolvency and asset recovery matters

Work directly with experienced senior management

Close-knit and supportive working environment

Inner West Sydney location

Remuneration subject to experience

Culture & Environment Our client is looking for someone who takes ownership of their work, communicates well and enjoys finding practical solutions to problems.

You’ll be joining a small team where your contribution is visible and where strong relationships with customers and colleagues are important.

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