Swim School Training & Performance Officer

Glen Eira City Council - Bentleigh East VIC

- Culture of Excellence: At Glen Eira Leisure, we pride ourselves on our inclusive, supportive and collaborative environment. Our team members are our greatest asset, and we are dedicated to fostering a culture where everyone feels valued and empowered to excel.
- Industry Leader: We are recognised as a leader in the leisure industry, known for our innovative programs, safety and exceptional customer service. Joining our team means becoming part of an organisation that sets the standard for excellence.
- Exciting Growth Opportunities: As we expand our facilities and services, there has never been a more exciting time to join us. Be part of a forward-thinking organisation committed to continuous improvement and career development.

About the Role

Known internally as the Swim School Performance & Capability Officer, you will drive the development, coaching and performance of Swim School staff to build a skilled, confident and high‑performing workforce. Working closely with Swim Teachers, Shift Supervisors and leaders, you will provide coaching, feedback and development opportunities that enhance teaching quality, consistency and staff capability.

You will play a key role in creating a culture of continuous learning and professional growth by coordinating training, onboarding, mentoring and development programs that support both staff success and exceptional customer experiences.

This is an exciting opportunity for an experienced aquatics professional who is passionate about developing people,



improving teaching outcomes and supporting the ongoing growth of one of Melbourne's leading Swim School programs.

Key Responsibilities

- Capability Development: Design, implement and continuously improve staff development frameworks, onboarding programs and ongoing learning opportunities.
- Coaching and Mentoring: Deliver coaching, mentoring and practical skills‑based development opportunities to Swim School staff.
- Teaching Excellence: Support staff to improve lesson delivery, class management and student engagement while maintaining high teaching standards.
- Training Coordination: Identify capability gaps and coordinate targeted development initiatives in partnership with the Aquatics leadership team.
- Career Pathways: Support internal career progression opportunities from Swim Teacher through to supervisory and leadership positions.
- Compliance and Record Keeping: Maintain training records, competency assessments and professional development documentation while monitoring training completion requirements.
- Program Improvement: Analyse participation, progression and retention data to identify opportunities for staff and program improvement.
- Quality Assurance: Promote consistent teaching standards and program quality across all Swim School programs.
- Stakeholder Collaboration:



Work closely with Swim School leaders and key stakeholders to align development initiatives with operational needs and priorities.
- Reporting and Insights: Provide accurate reporting and evidence‑based recommendations relating to staff capability, training compliance and student progression outcomes.

We Are Looking For

- A People Developer: Someone who is passionate about coaching, mentoring and helping others achieve their potential.
- An Aquatics Professional: Someone with a strong understanding of learn‑to‑swim programs and student development pathways.
- A Strong Communicator: Someone who can build positive relationships with staff, leaders and stakeholders across the organisation.
- A Continuous Improver: Someone who enjoys identifying opportunities to enhance teaching quality, staff capability and program outcomes.
- An Organised Coordinator: Someone who can manage multiple projects, training initiatives and competing priorities.
- A Customer‑Focused Professional: Someone who understands the connection between staff development, teaching excellence and exceptional customer experiences.

Skills and Experience

- Demonstrated experience within an aquatics and/or Swim School environment.
- Proven ability to coach, mentor and develop staff to improve performance outcomes.
- Experience designing, delivering and coordinating training, onboarding and professional development programs.
- Knowledge of adult learning principles, coaching methodologies and competency‑based training approaches.
- Strong planning, organisation and time management skills.
- Excellent communication, relationship‑building and stakeholder engagement skills.
- Expe

📌 Swim School Training (Melbourne)
🏢 Glen Eira City Council
📍 Melbourne