Ozdoc Solutions Partnership is Australia’s premier Medical IT provider, delivering customised technology solutions to meet the needs of today's demanding healthcare industry.

We design and implement the best combination of on-premise, hybrid and complete cloud systems, incorporating hardware, software and state‑of‑the‑art digital solutions.

We are committed to excellence, growth, integrity and innovation, while always striving to be as human as possible - after all, our clients and our team are at the heart of everything we do.

“We care for technology so you can care for people.”

About the Role We are looking for an experienced and motivated

Level 2 Support Engineer

to join our team and take the next step in their IT career.

This is a hands‑on technical support role where you'll be working directly with our healthcare clients to investigate, troubleshoot and resolve more complex IT issues across their environments.

You'll be part of a professional support team, taking escalated issues beyond first‑response troubleshooting and working through problems across servers, desktops, networks, Microsoft environments, cloud systems and other technologies within our clients' environments.

We're not simply looking for someone who wants to stay at Level 2. We're looking for someone with the

drive and capability to keep developing .

For the right person, there are two potential career pathways:

Continue developing your technical depth, taking on increasingly complex escalations, troubleshooting and infrastructure responsibilities as you progress towards a Level 3 Support Engineer role.

For someone who enjoys getting out from behind the desk,



there is also the prospect to develop into a Field Engineering role, gaining greater hands‑on exposure to client environments, projects and infrastructure before progressing towards L3 Field Engineering.

The pathway will depend on your strengths, interests and career aspirations.

What You’ll Be Doing

Provide Level 2 technical support to clients across a range of IT environments

Investigate and resolve escalated technical issues

Troubleshoot hardware, software, network and connectivity issues

Support Microsoft and cloud‑based environments

Diagnose issues across desktops, servers and network infrastructure

Manage tickets through to resolution while maintaining explicit client communication

Escalate complex issues appropriately and work collaboratively with other engineers

Assist with maintaining and supporting client infrastructure

Contribute to projects, improvements and technology upgrades

Document solutions, processes and technical information

Build strong relationships with clients through exceptional communication and service

Continue developing your technical knowledge and capabilities

What We’re Looking For We're looking for someone who already has a solid foundation in IT support and is ready to take their technical career further.

You'll ideally have:





Previous experience working in a Level 2 IT Support role or at least 18 months working in a Level 1 IT Support role.

Strong troubleshooting and problem‑solving capabilities

Exposure to Microsoft 365 and cloud technologies

Understanding of networking fundamentals

Experience working with servers and/or infrastructure

The ability to diagnose problems rather than simply follow a script

Excellent communication and customer service skills

Strong attention to detail and documentation skills

A positive, proactive and can‑do attitude

The ability to work independently while being a strong team player

A genuine desire to learn, develop and progress your career

Relevant IT qualifications and certifications will be highly regarded, including Microsoft certifications and other industry‑recognised technical qualifications.

We're also interested in where you want to go next. If you're ambitious, enjoy solving problems and want to develop towards L3 Support or Field Engineering, we'd like to hear from you.

What’s on Offer

$75,000 - $85,000 + superannuation, depending on experience and capability

Clear pathways towards L3 Support or L2/L3 Field Engineering

Additional after‑hours remuneration on top of your base salary

Proactive and supportive work workplace

Up‑to‑date technology and equipment

Challenging work where you're always learning

Burleigh Heads location - work close to home

Adaptable work options

Salary sacrifice plans

Employee referral program

Peer bonus program

Birthday gift voucher and the day off - yes, we don't work birthdays at Ozdoc

Q

📌 Support Engineer – Level 2 (Gold Coast)
🏢 Acworth Recruitment
📍 Gold Coast