Security Operations / Mobile Patrols / Alarm Response
About the Role Partisan Protective Services is seeking an experienced and highly motivated
Operations Supervisor – Mobile Patrols
to join our growing operations team.
This is a
hands-on operational position
responsible for the day-to-day supervision of our Mobile Patrol and Alarm Response operations. The successful applicant will work closely with our Operations Management team and 24/7 Control Room to ensure patrol services are delivered safely, professionally and in accordance with client requirements.
This role is suited to someone who understands mobile security operations and is comfortable being
out in the field , conducting officer inspections, auditing patrol runs, responding to operational issues and supporting patrol officers.
Current or recent experience in mobile patrols, alarm response or security operations is highly desirable.
Key Responsibilities The Operations Supervisor will be responsible for:
Supervising Mobile Patrol Officers and Alarm Response Officers.
Conducting regular field inspections and officer welfare checks.
Auditing patrol runs to ensure services are completed correctly and on time.
Reviewing patrol routes and identifying opportunities to improve efficiency.
Conducting random site and officer inspections, including after-hours inspections.
Ensuring officers comply with site-specific SOPs and client instructions.
Monitoring patrol completion and investigating missed or incomplete patrols.
Reviewing GPS, NFC/checkpoint and electronic patrol records.
Managing alarm response performance and investigating response delays.
Assisting with urgent and short-notice operational requirements.
Supporting the Control Room with patrol and alarm response coordination.
Conducting site inductions and training for new patrol officers.
Ensuring patrol officers have the correct keys, access devices, site instructions and equipment.
Maintaining key registers and assisting with key audits.
Conducting patrol vehicle inspections and ensuring vehicles are clean, safe and appropriately equipped.
Monitoring uniforms, grooming and presentation standards.
Assisting with rostering and ensuring appropriate coverage is maintained.
Managing staff performance and escalating repeated non-compliance.
Investigating client complaints and operational service failures.
Completing incident reports, investigation reports and corrective actions.
Liaising with clients regarding operational matters when required.
Providing regular operational updates to management.
Assisting with mobilisation of current patrol and alarm response contracts.
Patrol Compliance & Auditing A major component of this position will be ensuring that PPS delivers the services it has contracted to provide.
The Operations Supervisor will regularly audit:
Patrol completion.
Patrol arrival and departure times.
GPS locations.
NFC/checkpoint compliance.
Photographic evidence.
Site instructions and SOP compliance.
Key control.
Patrol vehicle condition.
Fuel card and eTag usage.
Officer licensing and compliance.
Uniform and presentation.
Incident and patrol reporting.
Any identified service failure must be investigated, documented and corrected promptly.
Alarm Response Operations The Operations Supervisor will assist in maintaining effective alarm response coverage across allocated patrol areas.
Responsibilities include monitoring response performance, supporting officers during significant incidents, reviewing response reports and working with the Control Room to ensure alarm response instructions are correctly followed.
The successful applicant must understand that alarm response work can be unpredictable and requires strong communication between the
Control Room, patrol officers, clients and Operations Management .
Rostering & Workforce Management The Operations Supervisor will assist with ensuring patrol runs are appropriately resourced and rostered.
This includes:
Reviewing roster coverage.
Managing unplanned absences.
Arranging replacement officers.
Monitoring employee hours and fatigue.
Reducing unnecessary overtime through effective rostering.
Ensuring officers are appropriately licensed and inducted.
Maintaining sufficient coverage for annual leave and unexpected absences.
The successful applicant will need to be proactive and capable of
📌 Operations Supervisor (Sydney)
🏢 Partisan Protective Services
📍 Sydney
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