About Us Gentle Dental Hervey Bay is a locally owned and operated family dental practice committed to delivering high-quality, personalised dental care in a welcoming and supportive environment. As long-standing members of the Hervey Bay community, we understand the needs of our patients and are dedicated to providing exceptional service.
About the Role We are looking for reliable and professional Dental Receptionists to serve as the first point of contact for our patients. This position offers the opportunity to develop your skills in a rewarding dental environment, with access to professional development and training. The ideal candidate will be organised, detail-oriented, and committed to delivering outstanding patient care.
Key Responsibilities
Greet patients, visitors, and staff warmly and professionally, creating a positive first impression
Manage incoming calls and schedule appointments accurately and efficiently
Coordinate appointment bookings and communicate patient requirements effectively with the clinical team
Prepare treatment plans and process payments, including health fund rebates
Maintain accurate patient records and provide comprehensive administrative support
Ensure the smooth operation of the clinic, including restocking supplies and adhering to occupational health and safety and infection control standards
Work independently while contributing effectively to a collaborative team environment
What We Are Looking For
Excellent communication and interpersonal skills with the ability to build strong rapport with patients
Previous experience in administration, business support, or customer service
Professional presentation, solid organisational skills, and meticulous attention to detail
Reliable, punctual, and proactive with a positive and customer-focused attitude
Why Join Us?
Become part of a supportive, close-knit team in a well-established and growing practice
Access opportunities for career development and career progression
Work in a respectful and collaborative environment where your contributions are valued
Play a meaningful role in supporting the health and wellbeing of the Hervey Bay community