We are Indara

As a leading owner and operator of shared digital infrastructure, Indara is the glue that makes all kinds of relationships work. Our crucial infrastructure enables over 90% of the Australian population to connect, bringing people together, and connecting them with the technology powering our world today: from smart phones to smart meters to AI and the Internet.

Job Type
Permanent
- Full Time

Location:
St Leonards, Sydney Job Category: Property As a leading owner and operator of shared digital infrastructure, Indara is the glue that makes all kinds of relationships work. Our crucial infrastructure enables over 90% of the Australian population to connect, bringing people together, and connecting them with the technology powering our world today: from smart phones to smart meters to AI and the Internet. Join our #Remarkable team to deliver our Purpose to accelerate a digitised future for our communities. #BeRemarkable at Indara Your best work happens in an environment where you’re surrounded by people who encourage you to be your best self, that champions new ideas and embraces new technology. At Indara, we're aligned by purpose, driven by innovation, and energised by what we'll do next – together. #Beyou #Bechallenged #Becontinuouslygrowing #Bepartofsomethingbigger

Job Description

Key responsibilities
will include: Customer Portal and Reporting Manage customer portal access, governance and compliance with Indara’s processes and policies, enabling appropriate customer access while protecting Indara’s information. Implement and maintain reporting and dashboards that provide customers with current application updates. Colocation Applications and Revenue Provide governance over the the colocation journey,



continually improving processes to deliver efficient customer outcomes and generate one-off and lease-up revenue for Indara. Customer Activity Lifecycle Develop and implement end-to-end processes for customer installations, from application through to completion and handover. Site Access and Permits Ensure customers and vendors comply with site access and permit requirements for all application-related activities. Installation Quality and Asset Assurance Oversee customer installation quality, design and as-built compliance, equipment portfolio quality, and the identification, investigation, prioritisation and closure of defects and non-conformances, ensuring corrective actions are assigned, tracked to completion and used to prevent recurrence. Customer Equipment Register and Data Integrity Implement and maintain accurate, current customer equipment records and safeguard the integrity of portfolio data. Customer Service and Stakeholder Engagement Deliver clear customer reporting and effective service outcomes. Lead internal forums to improve cross-functional collaboration and the quality of customer solutions. Meet regularly with customers to provide updates and resolve complex site issues. Team Performance and Operational KPIs Monitor team performance and operational KPIs, addressing issues and driving a high performance team and a culture of continuous improvement.



Revenue Milestones and Billing Ensure revenue milestones are accurately and promptly recorded in relevant systems to support timely customer billing. Site 360 Systems and Tools Develop and implement the systems and tools required to support the Site 360 project. Desired Skills And Experience

About You

This role requires an experienced leader who can translate enterprise priorities into nationally consistent delivery, exercise sound commercial and technical judgement, and influence outcomes across customers, functions and partners. Capabilities

Enterprise and strategic leadership: Defines the national approach for colocation and quality assurance, aligning service, asset integrity, customer and revenue priorities with Indara’s broader strategy. Commercial and portfolio judgement: Evaluates complex operational and customer matters through commercial, risk and whole-of-portfolio lenses; makes defensible trade-offs and escalates matters with transparent recommendations. Governance and assurance: Establishes decision rights, controls, service standards and assurance frameworks that deliver nationally consistent outcomes, protect asset and data integrity, and support contractual and regulatory compliance. Senior stakeholder and customer influence: Builds credibility with senior customer and internal leaders, resolves competing priorities and complex escalations, and influences cross-functional decisions without relying solely on formal authority. Performance and value leadership: Owns a national performance framework spanning customer experience, cycle time, quality, risk, revenue enablement and cost effectiveness; uses insights to intervene early and improve portfolio outcomes. Transformation and systems leadership: Leads the design and adoption of scalable processes, data, systems and tools, including

📌 National Colocation (St Leonards)
🏢 Indara
📍 St Leonards