About The Job

Join

Danone , a global leader in health-focused food and specialised nutrition

Lead

Employee Services operations

across Australia and Recent Zealand, driving exceptional employee experiences

Partner with HR, business leaders, and regional shared services teams to deliver operational excellence and continuous improvement

ABOUT THE ROLE Danone is seeking an experienced and people-focused

Employee Service Manager ANZ

to join our

Danone Business Services (DBS) APAC

team.

Reporting to the

Employee Service Geography Lead , you will lead the delivery of Employee Services across Australia and New Zealand, ensuring high-quality HR operational support, compliance, and service excellence for our employees and stakeholders.

This is both a

people leadership

and

hands-on operational role , managing a team of Employee Services Analysts while remaining actively involved in service delivery, process improvement, and employee lifecycle activities.

You will act as the key Employee Services contact for the ANZ HR community, driving the implementation of regional initiatives, supporting business integrations, and continually enhancing the employee experience through efficient and effective service delivery.

KEY RESPONSIBILITIES Employee Services Leadership & Operations

Lead and develop the ANZ Employee Services small team across Australia and New Zealand

Ensure consistent delivery of Employee Services in line with APAC strategies, policies, processes, and compliance requirements

Act as the primary Employee Services contact for the ANZ HR community, managing escalations and stakeholder relationships

Oversee employee lifecycle processes including contracts,



onboarding, employee changes, offboarding, HR documentation, and employee enquiries

Support HR systems maintenance, data management, time and attendance processes, and vendor-supported services

Ensure service excellence through effective issue resolution and employee support

Employee Experience & Service Delivery

Deliver a seamless and positive employee experience across all defined HR service touchpoints

Monitor service performance, response times, and HR & employee feedback to identify improvement opportunitiesDrive self-service adoption and process efficiencies across the employee population

Maintain accurate employee master data and ensure data quality across systems and processes

Business Integration & Change Management

Support the integration of newly acquired businesses into Danone's operating model

Conduct process assessments, gap analysis, and transition planning activities

Coordinate knowledge transfer and stakeholder engagement across HR, shared services, and business teams

Lead local implementation of Global and APAC Employee Services initiatives, including training, testing, communications, and post-go-live support

Compliance, Governance & Continuous Improvement





Ensure compliance with Australian and New Zealand employment legislation and company policies

Support internal and external audits, controls testing, risk assessments, and remediation activities

Maintain operational documentation, standard operating procedures, and knowledge resources

Identify and implement opportunities to improve service delivery, efficiency, and employee satisfaction

Drive a culture of operational excellence, quality, and continuous improvement

About You You are a collaborative and service-oriented HR professional who thrives in a fast-paced environment. You enjoy leading teams, solving problems, improving processes, and building trusted relationships across the business.

Ideally, you will have:

Bachelor's degree in Human Resources, Business, or related discipline

5+ years' experience in HR Operations, Employee Services, Shared Services, Payroll, or HR Administration

Previous experience leading or mentoring HR operations teams

Strong understanding of HRIS platforms such as SAP, SuccessFactors, ServiceNow, or similar systems

Sound knowledge of Australian and New Zealand employment legislation and HR compliance requirements

Experience managing employee lifecycle processes within a complex organisation

Strong stakeholder management and communication skills

Experience supporting change initiatives, business integrations, or continuous improvement projects

High attention to detail and commitment to data accuracy and confidentiality

Strong problem-solving and analytical capabilities

About Us WE OFFER We truly value our Danoners and strive to make their experience exceptional by creating a positive and fulfilling e

📌 Employee Services Manager (Sydney)
🏢 Danone
📍 Sydney