SMAART Recruitment is partnering with a well-established Australian business operating in the technical equipment sector for commercial and residential environments. With a strong domestic and international presence, the company supplies specialized products to a diverse customer base and is continuing to grow its operations.

Based in Western Sydney, this is a hands-on leadership role where you'll manage a team of five and play a key role in delivering an exceptional customer experience.

The Role & Responsibilities

Lead, coach and develop a team of five customer service professionals

Monitor team performance, KPIs and service levels

Manage escalated customer enquiries and ensure timely resolution

Build solid relationships with customers and internal stakeholders

Identify and implement improvements across customer service processes

Work closely with sales, operations and other internal teams

Support reporting, systems and day-to-day customer service operations

Create a positive, accountable and customer-focused team culture

About you

Previous experience in a Customer Service Team Leader, Supervisor or similar role





Experience in a technical, manufacturing, wholesale, distribution or other product-based environment will be highly regarded.

Proven experience managing and developing a team

Strong communication, coaching and problem-solving skills

Customer-focused with a hands-on approach

Confident managing escalations and performance

Strong organisational and time-management skills

Experience with CRM/ERP systems

Microsoft Dynamics and/or Navision/Business Central experience highly regarded

What's on offer

Salary of $90,000–$110,000 + super, depending on experience.

Permanent full-time position

Strong opportunities for internal career progression

Regular office events and activities

Onsite parking available

Fully equipped gym onsite

Stable, secure, and growing company

Opportunity to manage and develop a team of five

Supportive and collaborative working environment

Opportunity to make a genuine impact across customer service and processes

Location: Western Sydney

📌 Customer Service Team Lead (Sydney)
🏢 Smaart Recruitment
📍 Sydney