We have an excellent opportunity for a

Customer Service Consultant

to join our team based in

Regency Park, Adelaide

on a

permanent full-time basis . With a team of approximately 14 administration staff and 36 technicians, your role will play a crucial role in assisting in the smooth and effective operation of our fast-paced office.

We love to have a good time, it's not all work and no play. Culture is important to us - We're an office that finds the time to have a laugh while contributing to the efficiency of a very busy office that services the entire Adelaide area, so you must be prepared to hit the ground running. No time to twiddle any thumbs But who wants that right? Not us

The core responsibilities in this role include:

Receiving in excess of 50 inbound calls and email enquiries from a range of clients including domestic, commercial, builders etc

Proactively making outbound calls to our existing customers to promote our products and services

Resolving customer queries quickly and accurately

Scheduling appointments for clients

Converting incoming enquiries into sales opportunities

Liaising with your fellow colleagues

Meeting call and internal sales targets

Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance

Managing your email autonomously

Collaborate with other team members to ensure office efficiency and a positive work environment

Providing assistance and learning all aspects of the business.

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

Requirements:

Experience working in customer service or call centre environments (essential) with the ability to confidently handle juggling multiple tasks at once without losing your cool





Confident on Allocating and scheduling Jobs to technicians

Demonstrated experience in phone sales and converting enquires into sales

Capable of working with multiple database systems and email programs with experience in word and spread-sheet packages desirable

Proficient with communicating verbally and electronically

Able to work calmly under pressure while multi-tasking

Proven problem-solving skills

Ability to focus on delivering a 'wow' experience to customers

Ability to work in a team environment to support fellow colleagues

Professional, reliable and punctual

Accurately enter data into systems

Perks and benefits

Come to a fun and modern workplace where culture is everything; culture is our people

Employee Assistance Program (EAP)

Employee Referral Program

Whilst Pest Control is important, it's not all about the pests here We are about providing the best possible service to each and every client and that starts in the office. We're looking for someone who wants the same as us; someone who is dynamic, passionate about customer service and committed to getting great outcomes

About Rentokil Initial (parent company of AllState Pest Control) At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms, to aged care homes, to office plantscaping and classrooms – we're there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

In Australia, we operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers.

📌 Customer Service Consultant (Adelaide)
🏢 Rentokil Initial
📍 Adelaide