Showing

2667

Customer Care Consultants

jobs in

New South Wales Customer Care Consultant - Newcastle NSW

Join our team as a Customer Care Consultant Join our growing team in

Newcastle, NSW

as a

Customer Care Consultant

. This is an exciting

full-time, 12-month opportunity

for someone passionate about delivering exceptional customer experiences. In this dynamic and fulfilling role, you will proactively seek solutions that benefit both our customers and our business. With the support of our management and team, you will enhance your customer service skills, address issues and escalations, and utilise your problem-solving abilities to achieve swift and effective outcomes. Some of your day-to-day tasks: Deliver friendly and efficient service to customers via phone calls, emails, and other business systems Promptly action customer requests, take ownership of inquiries, and resolve issues within set timeframes Analyse customer sales history to identify service needs and explore upsell opportunities Inform customers about current products and services when applicable What you'll bring to the team: Experience in a high-volume call center environment (preferred but not essential) A customer-focused and solutions-oriented mindset,



with the ability to think creatively to achieve results Exceptional customer service skills and the ability to work independently within a small team Proficiency in Microsoft and/or cloud-based CRM programs Excellent verbal and written communication skills What's In It For You: Exclusive Perks

: Team Member

discount card

for

Kmart, Bunnings, Target & Officeworks

, FREE

One Pass

subscription & Wesfarmers discounted offers from over 400 retail partners Continuous training and career development opportunities Team events

, celebrations, award recognition and prizes Employee Assistance Program

: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more Refer-A-Friend program –

earn up to $2,000 for each referral Generous paid parental leave

policy Free

onsite parking

and more NEXT STEPS If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

📌 Customer Care Consultants (Newcastle)
🏢 BizCover
📍 Newcastle