ASSISTANT COORDINATOR, CHILDREN'S CONTACT SERVICE Established not-for-profit organisation with 100 years of trusted expertise

Winner of the Xref Engage 2025 Best Workplace Awards for 3 consecutive years

Attractive hourly rate, access to salary packaging and the staff rewards program

ABOUT THE ROLE We are inviting applications from candidates who value family wellbeing and community impact to join the team in Coolangatta. The Assistant Coordinator, Children's Contact Services position will assist with the delivery and quality management of our Children’s Contact Service (CCS).

In this role, you’ll contribute to a service that plays a vital role in the lives of children and families, providing a safe, neutral, and child-focused environment where meaningful connections can flourish. Whether it’s facilitating supervised contact, or supporting smooth change-over arrangements, your work will help children maintain and strengthen relationships with family members they may not otherwise see.

As a part of Interrelate, a trusted organisation with over a century of experience in delivering high-quality services, you’ll be supported by a team that values collaboration, compassion, and community impact.

To learn more about our Children's Contact Service and other Interrelate services, please visit our website:programs/children-s-contact-service

Key duties will include but not limited to:

With assistance from the Coordinator, support the delivery of the service within expectations of the service delivery schedule, working towards meeting targets and within budget

Supporting CCS staff to develop and maintain quality observation, report writing and note taking skills by reading and reviewing notes, observation reports,



and providing the necessary training

Preparing staff rosters, scheduling appointments for contact visits and change overs

Participating in cooperative case management discussions to support the delivery of wrap-around services and integrated support to clients as part of Interrelate's multi-disciplinary team

Conducting supervised visits and change overs when required

Under the guidance of the Coordinator, responding to formal requests for information from the court and other statutory authorities, including compiling subpoenas

Following child protection procedures, completing risk assessment and procedures

Supporting the Coordinator to actively promote the service through networking within the community

For further details about this opportunity, and for a full list of the key role requirements and responsibilities, please visit our Careers page via the provided linkinterrelate.connxcareers.com/Job/ViewJobs

Location: Coolangatta. The role may also require travel within the local region to support community visits

Employment Type:

Fixed-term contract until 30 June 2028

Hours of Work: 45 hours per fortnight. While there is some flexibility in working days, applicants must be available to work on Fridays

Hourly Rate:

in line with a SCHADS Award level 5 position, with an hourly rate of $57.72 (Mon-Fri)



plus superannuation

ROLE REQUIREMENTS

Bachelor’s degree in social work, psychology, counselling or related discipline

Experience working with families and children experiencing separation and family breakdown

Demonstrated knowledge and understanding of child development, child protection and family violence

Ability to provide culturally appropriate support to meet specific needs of First Nations, LGBTQIA+ and Culturally & Linguistically Diverse families

Experience working with families within a case management setting

Experienced in report writing, case notes, data collection and data entry experience

Awareness of Family Law Court procedures will be highly regarded

Existing relationships with the community and local networks will be highly regarded

Current First Aid Certificate or the ability to obtain within the first month of employment

Access to a car and driver's license is essential

ABOUT US Interrelate is a not-for-profit organisation dedicated to supporting healthy human connection. Our vision is a world where healthy relationships are the norm, and our purpose is to support healthy human connection from childhood.

With more than 100 years of expertise in relationship support, we deliver responsive, cutting-edge and transformative services across 30+ locations (and online), supporting over 160,000 clients each year. Our skilled and dedicated team provides accessible services that empower individuals, families and communities to live and relate more effectively.

We are proud to be recognised as a winner of Xref Engage 2025 Best Workplace Awards, for three surveys in a row. This prestigiou

📌 ASSISTANT COORDINATOR, CHILDREN'S CONTACT SERVICE (Gold Coast)
🏢 Interrelate
📍 Gold Coast