Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you - because when you feel valued, you’re empowered to do your best work.

Job Summary

This is a senior, high visibility role at the heart of Equinix’s most strategic growth engine. As a Hyperscale Customer Program Manager, you will own the end-to-end delivery of large, complex xScale deployments for some of the world’s largest cloud and AI customers, spanning multiple sites, regions and internal teams. You will be the single point of accountability for the customer programme: from contract handover and design, through construction and commissioning, to acceptance, billing and close-out. You will operate with significant autonomy, engage at executive level with customers and internal leadership, and help shape how Equinix delivers at hyperscale.

Responsibilities

Program Delivery & Execution

- Lead large-scale, cross functional, multi site and cross regional customer deployments from contract handover through to acceptance and closure.
- Own the integrated programme schedule, deployment plans and lifecycle milestones, aligning design, construction, commissioning and ready for service dates.
- Translate contract commitments (lease terms, technical specifications, delivery dates and SLAs) into a clear, baselined delivery plan.




- Track critical path dependencies such as permits, utility power, long lead equipment and customer fit-out, and drive mitigation plans.
- Identify, manage and mitigate delivery risks and in flight changes, communicating impact clearly and early to customers and internal stakeholders.

Commercial & Financial Management

- Manage the change order process end to end: scope, impact assessment, pricing input, approval and contract alignment.
- Track billing and rent commencement milestones so revenue is recognised on time and invoicing is accurate.
- Support book to bill and backlog reporting with accurate forecast dates and delivery status.
- Protect Equinix’s commercial position by ensuring work only proceeds against agreed scope and approved changes.

Customer & Stakeholder Management

- Serve as the primary customer interface throughout delivery, maintaining an executive level presence and trusted advisor relationship.
- Run the programme governance rhythm: weekly delivery calls, monthly approval committees and executive reviews covering progress, risks, decisions and milestones.
- Produce clear, concise executive reporting, including status dashboards, risk registers, issue notices and close out documentation.
- Build lasting relationships with customer stakeholders across construction, operations, procurement and leadership.





Escalations & Issue Resolution

- Independently manage standard and mid level escalations; partner with senior leadership on complex or contractual issues.
- Drive resolution with professionalism and persistence, holding internal teams and vendors accountable for commitments and outcomes.

Cross Functional Leadership

- Coordinate across Sales, Legal, Design & Construction, Engineering, Operations, Finance, Procurement and external vendors to align delivery.
- Lead without direct authority, setting transparent ownership and actions and removing blockers proactively.
- Manage a smooth handover from construction to operations/customer, including commissioning, customer acceptance and onboarding.

Continuous Improvement

- Capture and apply lessons learned through customer and internal debriefs to improve future deployments.
- Contribute to standard processes, templates, tooling and governance within the global Customer Service Delivery organisation.
- Mentor and support less experienced Customer Program Managers and contractors where needed.

Qualifications

Essential

- 8+ years experience managing large, complex, customer facing programmes in data centre, construction, technology or critical infrastructure environments.
- Proven ability to work with minimal supervision, exercise sound judgement and own delivery outcomes end to end.
- Experience engaging and influencing at executive level with enterprise or hyperscale customers.
- Strong understanding of data centre delivery: power, cooling, construction phases, commissioning and colocation or wholesale products.
- Commercial awareness,

📌 Hyperscale Customer Program Manager 4 (Sydney)
🏢 Equinix
📍 Sydney