We're looking for a People Lead to take ownership of our team, Franchise Partner training and the day-to-day efficiency of our Support Centre. This is a hands-on role for someone who loves working with people, solving problems and finding better ways to do things. You'll work closely with leadership to make sure we have the right people in the right roles, our team is supported and performing at their best, our new Franchise Partners are properly trained, and our Support Centre runs like a well-oiled machine.

Key responsibilities

Manage recruitment, hiring, onboarding and offboarding and other Human Resources activities

Conduct regular 1:1s and support staff performance and development

Help build a positive, accountable and high-performing team

Identify staffing needs and work with management on recruitment

Lead our Franchise Partner training program every 6 weeks with people starting the exciting journey of starting their own business

Train new Franchise Partners on company policies, procedures, systems and expectations

Deliver training in Australia and travel to Auckland to run our NZ training over 3 days (3 times a year)





Continually improve our training content and onboarding experience

Identify opportunities to improve how our team and office operate

Review systems, processes and workflows and find ways to make them more productive

About you

A natural people person who enjoys supporting and developing others

Organised, proactive and confident taking ownership

A great communicator who isn't afraid to have difficult conversations when needed

A problem solver who naturally looks for a better way of doing things

Comfortable managing multiple priorities

Confident delivering training and speaking to groups

Detail-focused, practical and not afraid to get stuck in

Someone who can work independently while being a strong team player

Experience in HR, people management, training, operations or team leadership would be highly regarded

About us

We're a rapidly growing, family-built franchise with Franchise Partners across Australia and New Zealand. You'll be joining a team where your ideas are heard, your work has a genuine impact, and no two days are the same.

📌 People Lead (Adelaide)
🏢 The Local Guys
📍 Adelaide